Virtusa’s HealthBot

In case patients want to visit the doctor, it helps them book an appointment with the preferred doctor through the self-scheduling tool. If patients want to talk to a live agent, the HealthBot can easily switch to the agent mode. 

Some of the key benefits offered are:

• Improves patient experience with a hassle-free self-scheduling tool that reduces the need for staff intervention and speeds up the appointment booking process.
• Allows patients to access remote, safe healthcare 24/7 through self-service tools that help them understand their health conditions and book appointments virtually
• Improves provider efficiency by managing trivial tasks like appointment scheduling and basic patient assessment with a virtual self-service tool at a reduced cost
• Integrates with the provider’s EMR using FHIR API so that all progress notes are seamlessly imported into the provider’s system
• Decreases paperwork digitization, frees up staff from repetitive tasks, and lets them focus on more critical activities like patient care and medical billing
• Connects providers to a vast network of specialists registered on the HealthConnect platform expanding their reach beyond the in-house doctors