Contact center solutions for life sciences
Our customizable platform features rules-driven intelligent automation to guide Customer Service Representatives (CSRs) through each customer interaction. Build loyalty and improve outcomes with patient-centric capabilities at your fingertips.
Virtusa anticipates your customer's needs and aligns them to your offerings through personalized and memorable interactions. We serve multiple life science segments:
- Pharmaceutical and biotechnology
- Medical devices and diagnostics
- Contract Research Organizations(CRO)
Data from across the continuum of care goes through a normalization and deduplication process, allowing a full picture of population trends, patient progress, and point of care opportunities.
The Virtusa cloud aggregates data from multiple sources and third-party vendors create a single patient view to support informed decision-making. Our clients have seen the following benefits:
Whether you are serving patients, physicians, or caregivers, our omnichannel personalized solutions are designed to serve the common goal of improving patient care. We facilitate a seamless experience supported by outcome-based analytics and social integration.
Enhanced Analytics and UX/UI
Empowered by robotic process automation (RPA), data aggregation from multiple sources and third party vendors provide a single patient view. In-depth population and predictive analytics and unique visualizations on the cloud support informed decision-making.
Internet of Things
Regulation-compliant solutions that proactively manage risk while supporting a connected experience for treatment, consultations, monitoring, and care coordination. Real-time, and asynchronous store-and-forward capabilities across a range of devices and modalities.