Infrastructure management is a method of monitoring and maintaining critical Information Technology (IT) infrastructure to ensure the best use of resources, protect against data loss, and monitor key aspects of local and cloud-based service utilization. Infrastructure management services help ensure complex IT infrastructure functions are operating appropriately and meeting business operational needs. A modern approach to IT infrastructure management typically covers a hybrid model that includes local and cloud-based assets.
Infrastructure management adds structure and visibility for IT assets. Maintaining an infrastructure that includes multiple complex systems across locales without a clear view of all assets can result in duplication of services as well as human efforts to maintain them. An organization’s IT infrastructure can be divided into three main groups (systems, network, storage management) and may include the following:
A robust infrastructure management plan includes the development and adherence to standards. Documentation is essential to ensure regular knowledge transfer to the IT teams responsible for equipment and services. Maintaining consistency is an important goal of infrastructure management services.