Healthcare service management is a professional field within the healthcare industry that is responsible for coordinating, organizing, and delivering daily functions within a hospital or clinical setting. Health service managers work throughout the healthcare field and in various medical settings to manage and oversee the operational and business functions of healthcare environments. Healthcare settings include hospitals, outpatient facilities, nursing homes, physicians’ offices, and group medical practices. Health service management is responsible for managing administrative tasks to improve patient care, medical compliance, and payer relationships.
Health service management includes a variety of job functions such as laboratory manager, clinical supervisor, health director, medical director, and services coordinator. Daily responsibilities will depend on the job title and the department. These daily tasks include - financial management, training medical staff, hiring new employees, insurance policy coordination, managing medical inventory, maintaining patient records, coordinating care delivery, organizing staff meetings, patient billing, scheduling new patients, overseeing provider calendars, training staff on compliance laws, and facilitating communication between medical staff. Health service managers can work in small or large healthcare settings depending on their area of expertise, ranging from financial operations, quality improvement, personnel organization, infrastructure planning, public relations, customer service, and development planning.