Travel and hospitality companies are constantly re-assessing their business strategies to enable positive customer experiences. The industry is investing heavily in innovative solutions that will improve customer retention rates and drive business revenues.
Virtusa understands the need for quick, seamless customer interactions and the importance of establishing an effective operations automation to stay competitive. We offer business solutions and consulting that will have an impact on client experience, with a focus on domain-led services through technology excellence.
Leverage our digital expertise to become market leaders
- Guest experience
Deliver seamless and consistent experience across touchpoints
- Customer loyalty and rewards
Deliver effective and efficient ROI
- Systems modernization
Experience agility and flexibility to accommodate new/innovative technologies
- Digital strategy and transformation
Reimagine digital transformation through our digital strategy and transformation approach
- Analytics and Data Management
Data management solutions across all the leading and open-source tools
Empowering global businesses with transformative solutions
Read more about how Virtusa partnered with businesses to modernize core systems, drive business transformation, and revolutionize markets through pioneering technologies
Frequently Asked Questions
Virtusa empowers travel digital transformation for hospitality and travel companies, from airlines and hotels to cruise lines and restaurants, to modernize operations and improve guest experience. We bring domain-led consulting and engineering excellence to drive digital transformation across customer touchpoints, loyalty programs, and core systems.
Virtusa delivers a broad range of IT solutions, including:
- System modernization
- Cloud migration for hospitality
- Customer data management
- Application development
- Automation
These help businesses scale, reduce operational friction, and deliver seamless digital experiences across the customer journey.
Virtusa applies AI and emerging intelligence to enhance personalization, streamline operations, and automate workflows. We leverage tools including predictive analytics for guest behavior, conversational AI for customer service, and agentic AI to make intelligent, autonomous decisions in travel operations and contact centers.
Virtusa helps travel and hospitality clients migrate their critical systems to the cloud, enabling them to achieve scalability, resiliency, and cost efficiency. By combining cloud-native architectures with internet of things (IoT) and data analytics, we enable real-time personalization, predictive insights, and operational agility.
Virtusa implemented a customer data management platform for a leading leisure travel company. This enabled a unified view of customer data, streamlined case management, and improved loyalty engagement—resulting in better retention and first-contact resolution.