2021 Trend Almanac: Technologies and trends that will dominate the business and consumer landscape. Get instant access
Operations intelligence, also referred to as operational intelligence, utilizes real time data analytics in order to gain insight into processes and activities. Operations intelligence typically uses artificial intelligence and machine learning in order to gather intelligence information and analyze large amounts of raw data. Operations intelligence can be used in a variety of ways, including for the military and for businesses.
The military relies on operational intelligence as part of any strategy. The United States Air Force has an entire career field dedicated to operations intelligence. After the completion of eight and a half weeks of basic military training, Airmen without speech disorders can join this field. As part of their jobs, they will undergo intelligence training so that they can identify usable intelligence from within raw data, such as from geospatial databases, in order to make informed recommendations around diplomatic and combat operations. This helps ensure that all risks are minimized before any plans are finalized. However, operations intelligence is not limited only to field missions, it can also be utilized to identify important cultural aspects and to assess and protect cybernetworks.
In business settings operational intelligence acts as a kind of business intelligence that can be used to gain real time insights into various business processes and procedures. Operations intelligence is typically used in this setting in order to identify areas of inefficiencies or threats, and then to provide solutions. For example, if there are communications deficiencies that are occurring between customers and developers, rectifying the situation can help speed up development and increase customer satisfaction. By looking through large amounts of data and analyzing it automatically, operations intelligence allows for new insights that would otherwise take a large amount of time to understand.
Operations intelligence benefits businesses and organizations in a variety of ways, including: