Digital Themes

Robotic Process Automation

What is Robotic Process Automation?

Robotic Process Automation (RPA) is the technology used to enable software "robots" to imitate the actions of a human to automate business process interactions within digital systems. RPA bots employ the user interface (UI) to collect and record data and then manipulate applications as a human would. By implementing triggered responses and communication with other integrated systems, RPA software robots can perform any number of repetitive tasks previously performed by a human worker. These robots can imitate a plethora of human functions, such as logging into applications, filling out forms, locating and relocating files, copying and pasting data, and searching through structured data.

RPA solutions come at lower time and monetary costs than traditional automation, as they can leverage legacy infrastructure and are non-intrusive to existing systems. RPA solutions can also phase out manual, rules-based, and repetitive tasks that clutter the customer service cycle. Conserving the need for manual intervention reduces the opportunities for bias and human error. RPA software can manage a high volume of rules-based processes and tasks with pre-defined triggers, increasing productivity and efficiency across the enterprise by reducing man-hours spent on repetitive or redundant tasks.

Several factors, including process maturity and business agility, can affect a business's interest in process automation adoption, but in this day and age, many companies are reevaluating their business processes and looking to digital transformation solutions to future-proof against market changes and challenges.

The benefits of RPA are undeniable. RPA bots can automate processes, reduce costs, and integrate artificial intelligence (AI) and machine learning technologies. This level of functionality improves employee disposition by reducing their mundane tasks, enhances customer experiences by releasing employees to address high-level support issues, and leaves more room for innovative and collaborative work.

What are the business benefits of Robotic Process Automation?

  • RPA lowers the need for human workers, therefore reducing employee salary costs and the cost of common redundancies.

  • Improve customer satisfaction and customer loyalty by removing high-friction processes from the customer service cycle. Use RPA to automate easy inquiries and fast-track high-value customer issues.

  • RPA bots can considerably reduce the need for manual intervention when processing orders, automating the support process through operational system data analysis, and triggered confirmation and alert emails.

  • Optimizing processes through automation greatly improves productivity by extending employee bandwidth. Less time spent doing repetitive and error-prone tasks means more availability for high-value innovation and collaboration.

  • Automating processes at every customer service interaction point facilitates a more streamlined customer experience, for them and for your customer service managers.

  • Customers have come to expect 24/7 access to customer service and support. As customer bases span the globe, having automated round-the-clock solutions for your customers with enhanced responsiveness will meet and exceed consumer expectations.

  • RPA initiatives can expedite workflow processes to increase productivity, agility, and accuracy by automating commonly redundant and error-prone processes.

  • RPA bots can quickly search, derive, and organize information from several disparate sources into an easy-to-read reportable format, operating without bias or error potential.
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