Being recognized as a leader in AI-led managed services (AMS) offerings by ISG, our clients enjoy higher cost savings faster by leveraging our best-in-class delivery framework, innovation in operations, exclusive automation tools, and key partnerships2. Our design thinking-led and tool-agnostic approach empowers us to innovate and optimize IT operations, leveraging the offerings, functionality, and partners our clients need.
To meet the expectations of improved productivity and better business relations, it’s time to transform the way you work. Using our proposed service level indicators (SLIs) and service level objectives (SLOs) as experience level agreements (XLAs), we can align your operations with your business like never before.
With managed services, you can create and implement a modernization roadmap to enjoy:
Capitalize on emerging opportunities, operate more efficiently and stay ahead of the competition
by embracing best practices for digital innovation.
1. Gartner, Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Gregg Siegfried, May 30, 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
2. ISG, ISG Provider LensTM, News, Next-Gen ADM Services Enable All Levels of Transformation, Source: Information Services Group, Inc. February, 2, 2023
ISG Provider Lens is a registered trademark and quadrant research series that provides service evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team.