Managed services

Streamline operations with expert management and support 

To stay ahead in a rapidly changing world, organizations must address the obstacles of isolated data, laborious manual tasks, and complex operations.

Implementing a proficient system that leverages artificial intelligence for information technology operations (AIOps) can help overcome these challenges regardless of budget and resource constraints. A well-executed AIOps system can boost information technology (IT) operations throughout the organization.  As per Gartner® Market Guide for AIOps Platforms, 2022, Gartner predicts that AIOps will continue its growth and influence in the IT operations management (ITOM) market, with a projected market size of about $2.1 billion in 2025.1

Virtusa’s managed services leverage a robust AIOps framework backed by a digital transformation-led approach and a strong partner network to deliver competitive outcomes. Our Engineering Excellence in Managed Services (EEMS) team ensures innovation gets embedded within your operations.


Why do clients choose Virtusa?

Expertise and support for every stage of modernization.

Being recognized as a leader in AI-led managed services (AMS) offerings by ISG, our clients enjoy higher cost savings faster by leveraging our best-in-class delivery framework, innovation in operations, exclusive automation tools, and key partnerships2. Our design thinking-led and tool-agnostic approach empowers us to innovate and optimize IT operations, leveraging the offerings, functionality, and partners our clients need.

To meet the expectations of improved productivity and better business relations, it’s time to transform the way you work. Using our proposed service level indicators (SLIs) and service level objectives (SLOs) as experience level agreements (XLAs), we can align your operations with your business like never before.

With managed services, you can create and implement a modernization roadmap to enjoy:

  • Up to 30% reduction in IT operations costs by the third year
  • Productivity gains
  • Reduced TCO
  • Predictable and secured operations
IT Managed Services - Features

Accelerate agility and innovation of your IT services with Virtusa

The modern IT landscape is complex. Cut through the noise to generate next-level business outcomes. 

Success stories

Capitalize on emerging opportunities, operate more efficiently and stay ahead of the competition
by embracing best practices for digital innovation.

Global payment technology solutions company improves TCO by 30% and productivity by 35% with Virtusa AIMS

As part of the engagement, Virtusa provided 12x7x365 support team for L2 and L3 support across the North American continent for infrastructure management. Virtusa AIMS implementation helped the client transition to a managed services model and reduce TCO by 30%.

Virtusa’s preempt, accelerate and compress methodology helped the firm gain 35% productivity improvement. The robust governance and service management model with metrics-driven reporting and tracking helped improve quality and customize operations as per customer needs.

Large global bank automates 85% of manual processes with centralized command center operations powered by Virtusa AIMS

The managed services approach with levers around Eliminate - Automate - Reduce and Simplify coupled with robust due diligence and transition, helped the client with 85% of manual process eradication/automation, decrease headcount from 462 in 2018 to 302 in May 2021, and increase baseline support volume from $60K per month in 2018 to $130K per month in 2021.

Virtusa AIMS helped in significant TCO reduction, vendor consolidation, and improved governance.

Find out what Virtusa can do for you

Speak to an expert, request an assessment, demo our solutions.

1. Gartner, Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Gregg Siegfried, May 30, 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

2. ISG, ISG Provider LensTM, News, Next-Gen ADM Services Enable All Levels of Transformation, Source: Information Services Group, Inc. February, 2, 2023
ISG Provider Lens is a registered trademark and quadrant research series that provides service evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team.