Digital Themes

Business Process-as-a-Service (BPaaS)

Business process as a service (BPaaS) is a business process outsourcing method that utilizes a combination of cloud technologies for process management. BPaaS describes a method of cloud based business process outsourcing (BPO) that is available at flexible pricing models that are subscription or consumption based. BPaaS combines workflow automation and business process management software as a service (SaaS) in the cloud. A BPaaS vendor offers fully configurable technology and the people needed to support cloud-based process management. 

Gartner defines business process as a service (BPaaS) as a cloud service built for  multitenancy. In multitenancy cloud architecture, a single software application or computing system instance is designed to be available to multiple users (tenants). Multitenancy delivery enables efficient use of machine resources as well as cost-savings over other methods. The BPaaS service model also enables efficient use of human labor because fewer human hands are required to intervene as processes are typically automated.

Business process outsourcing with BPaaS is typically used for non-core business activities like regulatory compliance, payment processing, or IT incident management. BPaaS provides the technology services and human support required to run these activities. BPaas benefits business in many ways since it runs over the top of software as a service (SaaS) offerings.

The business benefits of BPaaS are:

  • Lower Cost of Ownership. The BPaaS service model enables an overall lower cost of ownership because resources can be scaled according to usage requirements. The BPaaS flexible pricing model enables businesses to pay only for what they use, rather than purchasing servers and process software for on-premises.

  • Efficient Resource Utilization. BPaaS enables business to outsource processes efficiently.

  • Scalable. Businesses can quickly add support for additional processes with relatively little infrastructure investments.

  • Automation. BPaaS model provides a standardized service, optimized for consistency. Process automation can free staff to focus on more important tasks.
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