Customer-centric consulting and software solutions

Virtusa’s insurance practice was built from the ground up for technology innovation and business transformation. We’ve gathered insurance industry thought leaders, business consultants, and senior technologists from industry-leading insurance firms, consultancies, and solutions providers around the world. And while our expertise is diverse, we all have one trait in common: the DNA for disruption.

Virtusa and Unum: Pioneering the evolution of contact centers

Unum chose Virtusa as their digital technology partner and leveraged the engineering-first approach to deliver an enhanced customer experience.


Transformative digital technology solutions

Digital technology solutions dramatically increase the success of your digital transformation. Whether it is about developing complete new solutions or scaling existing processes and staff worldwide, Virtusa helps you reach your goals in today's most complex and fast moving use cases. 

Services built around key industry drivers
  • Sales and distribution
    While insurers are threatened by non-traditional competitors and new business prospects, they continue to maintain core relationships with agents and brokers. Disruptive ideas will continue to challenge the traditional models.
  • Compliance
    Protect consumers, prevent insurer insolvency, and preserve markets with upgraded financial, risk, and data engines to measure and report compliance across the enterprise.
  • Core insurance systems
    Insurers are under constant pressure to modernize core new business, underwriting, policy and claim systems to bring new changes. Through the deployment of cloud and robotic process automation it is easier to mine enterprise data for actionable insights, improve underwriting, and enhance the time-to-market for new products.   
  • Transformation of operations
    Cost takeout will continue to be a major emphasis. Insurers require a partner that can drive and define the business use case for maximum efficiency while deploying robotic process automation, analytics, and business process management throughout the value chain.
  • Security and value-leakages
    Leakages in fraud, cybersecurity, and compliance issues continue to challenge insurance organizations as business is increasingly handled through digital interactions.
  • Becoming an agile organization
    Insurers require agility in the market place to run their business in a highly efficient and responsive way hereby reducing cost while speeding time-to-market for new services and products. Our MicroServices and DevOps teams help organizations address the core infrastructure required to support a new customer-centric digital experience.
  • Digitizing insurance customer experience
    The buying behavior and preferences of the customer has changed dramatically. Millennial interactions are completely different from those of the mass affluent. Insurers must offer a personalized experience from purchase to service and on to claims. Data and analytics play a key part for interactive advice that must be available 24X7 on mobile devices.
  • Preparing for game changers
    While disruption has occurred from straight through processing, telematics, IoT, predictive analytics, business process management, mobility and modernizing technologies, insurers must be ready for the next wave that’s already rising. Advances in blockchain, cognitive computing, data capture from drones and chatbots will disrupt the future of business. As your strategic solutions partner, Virtusa will assess the use case, the readiness of these technologies, and leverage our innovation lab ecosystem providing comprehensive advantage. 
Services built around key industry drivers

Driving innovation and transformation across key segments


Where global leaders turn for insurance business transformation

Working with insurance organizations to help them modernize core systems, transform business, and disrupt their markets with game-changing technologies.

Our insights

Virtusa's technology and industry experts share knowledge on the grappling business and digital transformation challenges. Get key tips and insights to inspire new thinking, avoid pitfalls, and drive tangible results.

Find out what Virtusa can do for you

Speak to an expert, request an assesment, demo our solutions.

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