Driving innovation in Communications

Omnichannel transformation through intelligent, AI-Driven business process automation

Communications Service Providers (CSPs) are facing significant pressures on top line revenues, due to changing millennial behaviors and technology drivers like Over-The-Top (OTT) services. The need for a robust infrastructure to efficiently accommodate the emerging service trends has grown phenomenally. In addition, peak data traffic volumes have put enormous pressure on the infrastructure leading to higher investment in CAPEX and OPEX. On the other hand, emerging services such as Machine to Machine (M2M), Internet of Things (IoT) and Voice-Over-Internet-Protocol (VOIP) have the potential to create new avenues for revenue generation. To address these requirements, CSPs are now focusing on network virtualization and consolidation, investing in digital transformation, and building adjacent services/cross-industry solutions to improve their ARPU and wallet share. Virtusa is best placed to address these challenges through its experience in digital transformation across industries, innovative DNA leveraging a platforming approach to deliver scalable business model and consulting-led approach to accelerate business outcomes.

Virtusa’s cloud-based Communications Lab has over 200 APIs. CSPs can leverage these to enhance customer experience (Omni-channel transformation) or improve quality of service (cognitive-based service assurance) or improve efficiency (AI-driven automation). With over 25 global CSPs as customers, we have been able to demonstrate our ability to innovate to drive efficiencies and develop new opportunities. As a testament to our capabilities, Gartner has positioned us as a ‘Visionary’ for the second consecutive year in the Magic Quadrant for IT Services for Communications Service Providers, Worldwide, 2018. This reflects our strong focus on innovation, and our ability to deliver superior customer experience through digital transformation. We have been called out for delivering practical digital business transformation.

Virtusa iComms

The Intelligent Communications Marketplace

Virtusa iComms marketplace offers an ecosystem for Communication Service Providers (CSPs), technology partners, and industry forums to innovate faster and harvest unique solutions leveraging Virtusa IP.

Communications segments


We help CSPs embrace digital transformation

We build niche and technologically advanced solutions to accelerate time-to-market and deliver the next-gen experience. We leverage our "Communications Lab" to build innovative solutions using emerging technologies for CSPs.

We build the Telco of the future through agile, innovative solutions

Experts ready to help you embrace Digital transformation and accelerate business outcomes

Our team of highly analytical problem solvers leverage our strong product engineering heritage and consulting-led approach. We pride ourselves in the ability to collaborate and partner with niche industry players who offer differentiated value in delivering demanding enterprise initiatives.

We bring operators, partners and customers together on a single platform providing ample opportunities to co-imagine, co-create and co-deliver innovative solutions leveraging new emerging tech. With over 35+ global CSP customers, we have built the scale while always staying agile.


We build the Telco of the future through agile, innovative solutions


Unravel MarTech complexity

Put the right pieces in place to unleash a personalized experience

Our perspectives

Virtusa’s technology and industry experts share knowledge on tackling today’s business and digital transformation challenges. Get key tips and insights to inspire new thinking, avoid pitfalls and drive higher results.

Find out what Virtusa can do for you

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