Robotic process automation (RPA) is a software technology that automates routine tasks for enterprises. RPA solutions can easily perform back-office tasks, including application logins, form completion, data insertion, and the creation of basic reports. By handling these lower-level functions, RPA software allows company personnel to focus on complex tasks that require higher-level thinking and decision-making.
RPA solutions are widely applicable. In a busy call center, RPA software can offer advice to agents and populate database tables. At a distribution business, an RPA solution can process customer orders and reduce human error. At a bank, an RPA solution can manage the intake of customer documents and shepherd customers through credit checks and background checks. In general, RPA solutions are widely welcomed and widely useful.
Certain features make RPA solutions valuable and easy to implement. RPA technology is easily configured and understood. In this way, RPA solutions can empower employees to become citizen developers ― a term that refers to people who have scant coding knowledge but can nonetheless build business-critical applications.
RPA solutions are minimally disruptive to business environments. They require little upfront investment and do not disturb settled processes and ways of working. By operating on the presentation layer of information systems, RPA software sits on top of existing IT infrastructure. It does not occasion a major overhaul of business operations.
As artificial intelligence (AI) and machine learning (ML) tools become more prevalent, RPA solutions and AI tools will communicate at a higher frequency. With the help of AI, RPA technology will be able to understand and analyze semi-structured or unstructured data; process speech and visual information; and elevate chatbot conversations.
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