Consulting & Design
for IT Services for Communication Service Providers, Worldwide
Who we are
PEAK Matrix® Assessment 2021 by Everest Group
The services and expertise you need,now more than ever.
The intelligent communications marketplace
Virtusa iComms marketplace offers an ecosystem for Communication Service Providers (CSPs), technology partners, and industry forums to innovate faster and harvest unique solutions leveraging Virtusa IP.
The marketplace enables businesses with the agility to quickly adapt to changing customer demands and business priorities. It provides CSPs with tools, accelerators, and resources to build and launch new services, helping them capitalize on emerging trends and to grow new revenue streams.
By fostering innovation at scale and greater collaboration with leading technology vendors, Virtusa iComms helps CSPs to power growth and deliver beyond their customer’s expectations. It is backed by Virtusa’s Digital Transformation Studio (DTS), a delivery execution model, which balances the need to innovate and control costs.
CSPs are looking at connected experience across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time-to-market.
Our solutions present a great opportunity for CSPs to reimagine the future of communication beyond connectivity.
Empower customers to self-install, test, diagnose and resolve issues with our AR and AI-powered chatbot integrated with APIs
Improve engagement with a dynamic, unified view of subscriber profile with micro-segmentation, providing predictions and recommendations on customer ARPU, CLV, churn, NPS, and customer satisfaction index
Improve buyer journeys using an AI-driven conversational digital wall with facial recognition, lift and learn, and product simulation features
Ensure efficient billing by integrating multiple billing systems, automating reconciliations, and providing an interactive and visually (video) enhanced experience
Drive customer loyalty by providing contextual, real-time, targeted offers across brands and campaigns using a cloud-based CSP platform that integrates with multiple retail brands
Access the best of solutions pre-integrated with digital providers, and adjacent marketplace players for single identity, product bundles, and offers
Offer superior customer service with insights-driven operations and smart business widgets with our cognitive compute-based contact center solution
Enable consistent omnichannel experience and seamless handoffs across customer touchpoints using our unified platform with standard microservice APIs
Automate 60+ processes across the contact center, billing, network rollout, network operations, service, and order fulfillment operations
Networks are rapidly evolving to be dynamic; customers now expect the global network to deliver where and when they need it. We’re empowering CSPs to increase network agility and OSS automation by adopting cloud-based network virtualization.
Enhance network intelligence and achieve a single view of the network to drive auto decisioning through an overlay platform integrated with multiple network management systems
Help field technicians identify main fault location, recommend next steps, and analyze impact with an AR and AI-powered remote test and diagnostic capability
Automate network commissioning, provisioning, and assurance, enabling dynamic optimization of the network using an intent-based network operations solution with business KPIs
Manage physical and logical network resources, enable network automation through NetSecOps using a cloud-based single inventory solution built on the graph database
Achieve on-demand network provisioning on the cloud to establish global connectivity and security services at scale with our open API-based platform
Automate your network plan/build for successful and predictable nationwide and global rollouts with an AI-driven platform offering real-time insights around network and operational efficiencies
We help global organizations tackle their toughest technology challenges using innovation that truly impacts business.
CSPs can capture new revenue opportunities by taking a collaborative approach to creating innovative 5G solutions.
Industry leaders are embracing a more collaborative approach across the partner ecosystem to ignite innovation and increase speed to market.
We have a vast partner ecosystem that includes Tier 1 cloud providers, leading technology vendors, niche start-ups, and technical advisory forums to rapidly experiment with solutions, co-innovate, and bring ideas to life for faster go to market.
Register to access the Virtusa iComms Marketplace