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Virtusa iComms

The intelligent communications marketplace

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Virtusa iComms marketplace offers an ecosystem for Communication Service Providers (CSPs), technology partners, and industry forums to innovate faster and harvest unique solutions leveraging Virtusa IP.

The marketplace enables businesses with the agility to quickly adapt to changing customer demands and business priorities. It provides CSPs with tools, accelerators, and resources to build and launch new services, helping them capitalize on emerging trends and to grow new revenue streams.

By fostering innovation at scale and greater collaboration with leading technology vendors, Virtusa iComms helps CSPs to power growth and deliver beyond their customer’s expectations. It is backed by Virtusa’s Digital Transformation Studio (DTS), a delivery execution model, which balances the need to innovate and control costs.


Virtusa iComms Architecture

Virtusa iComms Marketplace
BUSINESS SOLUTION
Customer-centric Solutions
Network-centric Solutions
Open APIs
TECHNOLOGY BLOCKS

AI Playground

Experience Builder

Data Genie

Code Wallet

API Academy

Knowledge Exchange

COLLABORATION
Partner Solutions
METHODOLOGY
Digital Transformation Studio (DTS)

 

 

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Customer-centric Solutions

CSPs are looking at connected experience across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time-to-market. 

Our solutions present a great opportunity for CSPs to reimagine the future of communication beyond connectivity.

Digital Self Care

Empower customers to self-install, test, diagnose and resolve issues with our AR and AI-powered chatbot integrated with APIs
Subscriber 360+

Improve engagement with a dynamic, unified view of subscriber profile with micro-segmentation, providing predictions and recommendations on customer ARPU, CLV, churn, NPS, and customer satisfaction index
Interactive Retail

Improve buyer journeys using an AI-driven conversational digital wall with facial recognition, lift and learn, and product simulation features
Billing Automation

Ensure efficient billing by integrating multiple billing systems, automating reconciliations, and providing an interactive and visually (video) enhanced experience
Location-based Marketing

Drive customer loyalty by providing contextual, real-time, targeted offers across brands and campaigns using a cloud-based CSP platform that integrates with multiple retail brands
Digital Marketplace

Access the best of solutions pre-integrated with digital providers, and adjacent marketplace players for single identity, product bundles, and offers
Next-Gen Contact Center

Offer superior customer service with insights-driven operations and smart business widgets with our cognitive compute-based contact center solution
Digital Experience Layer

Enable consistent omnichannel experience and seamless handoffs across customer touchpoints using our unified platform with standard microservice APIs
Intelligent Business Process Automation

Automate 60+ processes across the contact center, billing, network rollout, network operations, service, and order fulfillment operations

Network-centric Solutions

Networks are rapidly evolving to be dynamic; customers now expect the global network to deliver where and when they need it. We’re empowering CSPs to increase network agility and OSS automation by adopting cloud-based network virtualization.

Cognitive Network Decisioning

Enhance network intelligence and achieve a single view of the network to drive auto decisioning through an overlay platform integrated with multiple network management systems
Smart Field Force Management

Help field technicians identify main fault location, recommend next steps, and analyze impact with an AR and AI-powered remote test and diagnostic capability
5G and Edge Compute

Virtusa combines business, design, and data with proven methodologies, tools, and comprehensive frameworks to assist organizations in building for 5G and Edge.
Unified Network Inventory

Manage physical and logical network resources, enable network automation through NetSecOps using a cloud-based single inventory solution built on the graph database
Network P&B Automation

Automate your network plan/build for successful and predictable nationwide and global rollouts with an  AI-driven platform offering real-time insights around network and operational efficiencies

Success Stories

We help global organizations tackle their toughest technology challenges using innovation that truly impacts business.

5G Investments to reach $1 trillion by 2025

 

CSPs can capture new revenue opportunities by taking a collaborative approach to creating innovative 5G solutions.

 

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$1.2T Opportunity for CSPs to drive Digital Transformation

 

Industry leaders are embracing a more collaborative approach across the partner ecosystem to ignite innovation and increase speed to market.

 

Download infographic

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