Virtusa iComms

The intelligent communications marketplace

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Virtusa iComms marketplace offers an ecosystem for Communication Service Providers (CSPs), technology partners, and industry forums to innovate faster and harvest unique solutions leveraging Virtusa IP.

The marketplace enables businesses with the agility to quickly adapt to changing customer demands and business priorities. It provides CSPs with tools, accelerators, and resources to build and launch new services, helping them capitalize on emerging trends and to grow new revenue streams.

By fostering innovation at scale and greater collaboration with leading technology vendors, Virtusa iComms helps CSPs to power growth and deliver beyond their customer’s expectations. It is backed by Virtusa’s Digital Transformation Studio (DTS), a delivery execution model, which balances the need to innovate and control costs.

Virtusa iComms Architecture

Virtusa iComms Marketplace

BUSINESS SOLUTION

Customer-centric Solutions

Network-centric Solutions

Open APIs

TECHNOLOGY BLOCKS

AI Playground

Experience Builder

Data Genie

Code Wallet

API Academy

Knowledge Exchange

COLLABORATION

Partner Solutions

METHODOLOGY

Digital Transformation Studio (DTS)

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Customer-centric Solutions

CSPs are looking at connected experience across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time-to-market.

Our solutions present a great opportunity for CSPs to reimagine the future of communication beyond connectivity.

Digital Self Care

Empower customers to self-install, test, diagnose and resolve issues with our AR and AI-powered chatbot integrated with APIs

Subscriber 360+

Improve engagement with a dynamic, unified view of subscriber profile with micro-segmentation, providing predictions and recommendations on customer ARPU, CLV, churn, NPS, and customer satisfaction index

Interactive Retail

Improve buyer journeys using an AI-driven conversational digital wall with facial recognition, lift and learn, and product simulation features

Billing Automation

Ensure efficient billing by integrating multiple billing systems, automating reconciliations, and providing an interactive and visually (video) enhanced experience

Location-based Marketing

Drive customer loyalty by providing contextual, real-time, targeted offers across brands and campaigns using a cloud-based CSP platform that integrates with multiple retail brands

Digital Marketplace

Access the best of solutions pre-integrated with digital providers, and adjacent marketplace players for single identity, product bundles, and offers

Next-Gen Contact Center

Offer superior customer service with insights-driven operations and smart business widgets with our cognitive compute-based contact center solution

Digital Experience Layer

Enable consistent omnichannel experience and seamless handoffs across customer touchpoints using our unified platform with standard microservice APIs

Intelligent Business Process Automation

Automate 60+ processes across the contact center, billing, network rollout, network operations, service, and order fulfillment operations

Network-centric Solutions

Networks are rapidly evolving to be dynamic; customers now expect the global network to deliver where and when they need it. We’re empowering CSPs to increase network agility and OSS automation by adopting cloud-based network virtualization.

Cognitive Network Decisioning

Enhance network intelligence and achieve a single view of the network to drive auto decisioning through an overlay platform integrated with multiple network management systems

Smart Field Force Management

Help field technicians identify main fault location, recommend next steps, and analyze impact with an AR and AI-powered remote test and diagnostic capability

Small Cell (5G) Orchestration

Automate network commissioning, provisioning, and assurance, enabling dynamic optimization of the network using an intent-based network operations solution with business KPIs

Unified Network Inventory

Manage physical and logical network resources, enable network automation through NetSecOps using a cloud-based single inventory solution built on the graph database

Network-as-a-Service

Achieve on-demand network provisioning on the cloud to establish global connectivity and security services at scale with our open API-based platform

Network P&B Automation

Automate your network plan/build for successful and predictable nationwide and global rollouts with an AI-driven platform offering real-time insights around network and operational efficiencies

Success Stories

We help global organizations tackle their toughest technology challenges using innovation that truly impacts business.

success story

UK’s leading telco deploys Virtusa’s intelligent platform to predict network faults up to 10 days in advance

Virtusa partnered with the client to deploy a network fault prediction platform that helped deliver to its high standards by providing state-of-the-art network performance.

Learn more

success story

We offer the best of both worlds

Proprietary solutions and the top picks
from our vast partner ecosystem

We have a vast partner ecosystem that includes Tier 1 cloud providers, leading technology vendors, niche start-ups, and technical advisory forums to rapidly experiment with solutions, co-innovate, and bring ideas to life for faster go to market.

5G Lab Setup
Edge Cloud Platform
MEC Applications

Nextgen Contact Center
NaaS
Edge Computing

Edge Computing
Cloud Migrations

Network Prediction
AI Ops
Network Rollout Automation

Network Predictions
Nextgen Contact Center
Edge Computing

Billing Automation
Interactive Bill
Legacy Transformation

Smart Field Force Management
Network Rollout

Smart Field Force Management
Digital Hub
Nextgen Contact Center

Fault Management
Field Force Automation

Robotic Process Automation
Process Mining

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White paper

Business impact of artificial intelligence in the communications industry

Download this white paper to understand the business impact of AI in the telco world, the opportunities it presents, and how CSPs can maximize ROI from their investments in AI.

Article

The power of Artificial Intelligence (AI) in telecommunications

AI-based solutions provide immediate feedback, enabling telecoms to make decisions in real-time decisions. User consumption patterns hold the key to many deep insights that telecoms can gather using AI.

Article

AWS re: Invent 2019: Another year of madness and innovation

Who would have thought back in 2012 at the first AWS re: Invent that the conference would eventually grow to draw over 65,000 professionals worldwide and require over six venues in Las Vegas to conduct its agenda?

Article

The switch to 5G

Article

5G: The seminal development in wireless communication

The world is waiting for the next big disruption in the telecom sector - 5G services that promise faster than ever speed, enormous data capacity, and incredibly low latency.

White paper

Robotic process automation for carriers

Today's communication service providers (CSPs) operate in an increasingly competitive environment. In addition, many face heightened regulations, skills shortages, and rising customer expectations. To adapt, they must explore effective ways to consolidate data and streamline processes, maximizing the impact of their workforce.

Article

Helping scale RPA across organizations

Often, organizations will deploy an RPA solution in one department. But, they often hit a wall if there is a desire to scale RPA across the entire business

Article

CSPs must learn new skills to maximize opportunities

As artificial intelligence (AI) continues its move to become a mainstream discussion point, relevant to all industries, George Malim interviews Ravi Palepu, the vice president and global head of telco solutions at Virtusa, to learn how the telecoms industry is harnessing AI for its own benefit.

Article

Robotic process automation in the telecommunications industry

In this Q&A, Ravi Palepu 'global head of telco solutions at Virtusa' takes a deep dive into robotic process automation in the telecommunications space

White paper

Telecom and media players are coming together to win the OTT war

Over-the-top (OTT) disruption impacts telecom and media players alike. View the article to see how these players are coming together to win the OTT war.

Article

Software defined networking: A wholesale change

Software-defined networking remains a topic of telecoms conversation. But what has been its impact so far on the business of wholesale telecoms? Learn more.

Article

Blockchain and analytics: Unlocking new billing opportunities for communication service providers

View the article to see how agile, transparent Blockchain-based billing and analytics solutions could improve the relationship between CSP and subscriber.

White paper

eSIM: The gateway to global connectivity

View the article to see why we believe the eSIM revolution will significantly impact the Mobile Industry value chain, making global connectivity a reality.

Article

Telcos size up blockchain opportunities

Blockchain has now hit the mainstream, generating a great deal of hype for its uses in supporting the cryptocurrency boom. The telco industry has taken notice, keen to realise the benefits it can bring to areas such as capacity planning, identity management and quality of service.

Article

AI and the future of wholesale

Artificial intelligence (AI) is rarely far from the headlines these days. While the technology isn't new, the hype that surrounds it has reached fever pitch we're constantly hearing about the latest AI-based innovation transforming its industry. Little wonder then that organisations of all stripes are rushing to implement their own AI solutions, keen to realise the benefits it promises, writes Ravi Palepu, the global head of telco solutions at Virtusa.

Article

Getting the most out of data: A how-to for CSPs

Data is the most valuable commodity in today's digital-first world. Consumer tech giants like Amazon and Google have been winning admirers for the ways they collect and apply the vast reams of data they hold but they're not the only ones well placed to take advantage of this new reality. Communication Service Providers (CSPs), with their global footprints, regular mergers and acquisitions, and data-centric day-to-day operations, have been collecting huge volumes of data on customers for years.

Article

Blockchain: Overhyped or must-have?

View the article to learn whether or not Blockchain's distributed ledger technology will unlock new carrier operational dynamism and revenue opportunities.

Article

Digital tansformation for CSPs

The digital age is here and is quickly shaping the CSP landscape worldwide. View the article and subsequent video to see how to keep your business updated.

Article

Serve the customer, serve yourself – how CSPs can achieve a better customer experience

Article

EU telecom market, sans roaming charges

Under the new European telecom regulations, roaming charges for voice calls, texts and Internet access will be completely scrapped.¬†In 2015, consumers from European Union

Article

Software defined networking: A leveler for CSPs

According to data growth statistics, over the coming years we will experience a tremendous jump in data generation and consumption. Cisco forecasts that global cloud traffic is expected to grow 4.5-fold. That amounts to a 35% CAGR --from 1.2 zettabytes of annual traffic in 2012, to 5.3 zettabytes by 2017. Overall, Cisco expects global data center traffic will grow threefold and reach a total of 7.7 zettabytes annually by 2017.

Article

How digital natives are driving the way we work for CSPs

Article

The keys to the kingdom: How CSPs can unlock the value of their data

In today's digital landscape, organizations are increasingly aware that they have huge volumes of data that could deliver value

Article

Monetizing the IoT: A CSP perspective

In recent years, the Internet of Things (IoT) has proven itself to be a lucrative opportunity for Communication Service Providers (CSPs); to the point that it's projected to contribute between 20%-50% in annual increases through device connections.

Virtusa named as a visionary in the 2020 Gartner Magic Quadrant

Digital Transformation Studio (DTS)

Crisis Management Services

Virtusa iComms

Virtusa iComms Architecture

Explore the Virtusa iComms Marketplace

Customer-centric Solutions

Network-centric Solutions

Success Stories

UK’s leading telco deploys Virtusa’s intelligent platform to predict network faults up to 10 days in advance

Mobile App Development Platform and Portal for Global Telecom Alliance

Omnichannel Solution for Enterprise Business Transformation

White Label Managed Services Platform to Support "Telco-in-a-Box"

Service Assurance Platform

Proprietary solutions and the top picks from our vast partner ecosystem

Business impact of artificial intelligence in the communications industry

The power of Artificial Intelligence (AI) in telecommunications

AWS re: Invent 2019: Another year of madness and innovation

The switch to 5G

5G: The seminal development in wireless communication

Robotic process automation for carriers

Helping scale RPA across organizations

CSPs must learn new skills to maximize opportunities

Robotic process automation in the telecommunications industry

Telecom and media players are coming together to win the OTT war

Software defined networking: A wholesale change

Blockchain and analytics: Unlocking new billing opportunities for communication service providers

eSIM: The gateway to global connectivity

Telcos size up blockchain opportunities

AI and the future of wholesale

Getting the most out of data: A how-to for CSPs

Blockchain: Overhyped or must-have?

Digital tansformation for CSPs

Serve the customer, serve yourself – how CSPs can achieve a better customer experience

EU telecom market, sans roaming charges

Software defined networking: A leveler for CSPs

How digital natives are driving the way we work for CSPs

The keys to the kingdom: How CSPs can unlock the value of their data

Monetizing the IoT: A CSP perspective

Virtusa named as a visionary in the 2020 Gartner Magic Quadrant

Digital Transformation Studio (DTS)

Crisis Management Services

Proprietary solutions and the top picks
from our vast partner ecosystem