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Key features
Our solution allows CSPs to move from reactive to predictive network management in a matter of months.
It has a rich set of tools and capabilities, including:
- Network orchestration to seamlessly integrate with physical and virtual networks and provide a global 360-degree view
- Decisioning platform to automate the next best action
- Business impact view of the services, network, operations, customer, and billing in the event of an incident
- Cognitive models to predict anomalies that will have an impact on the network
- Accurate identification of main fault location with specifically designed algorithms
- Self-learning AI-powered network knowledge hub that aggregates continuous data from multiple systems such as fault management, test and diagnostics, performance, and alarms, for impact assessment, root cause analysis and guided resolution
- Voice-enabled interactions to bring agility to day-to-day operations
Key benefits
- Improvement in operational SLA adherence
- Reduction in cost to serve
- Reduction in service desk and technician dispatch
- Improvement in right first time and fault detection accuracy
Success story
Virtusa delivered a fault prediction platform for a global communication services provider
The solution enabled fault prediction up to 10 days in advance with 90% accuracy delivering 55% reduction in manual incident creation and 65% improvement of DOA
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