The augmented reality (AR) enabled self-service solution helps customers to self-install, test, and diagnose issues.
Virtual digital assistance solution (AI Chatbot) uses voice interactions via Alexa, Google Home, and Siri along with a simple text-based request/response mechanism to contextualize conversation. Network engineers can test and diagnose and resolve the issue through AR and AI-powered chatbot integrated with API and knowledge hub. All solutions are channel-agnostic and can be deployed on multiple customer touchpoints.
The solutions address the following challenges.
The solution has a rich set of tools and capabilities