solution

Billing Automation for CSPs

Interactive next-gen-billing system with automatic reconciliations and analytics

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Overlay platform providing a single bill for deeper insights on revenue and highly automated processes

Apart from legacy systems, CSPs have constant burdens of rising mergers and acquisition, new and evolving products and services, siloed product stacks, differences in in-country billing processes, revenue leakages due to billing inaccuracies. These factors significantly increase operational cost and lead to poor customer experience. 

As businesses expand to add multiple product and service lines, the lack of any collaboration platform across billing, finance, account managers and customers, leads to a fragmented view of the customer’s install base, usage, bills etc., due to multiple true source systems. The limited analytical capability impedes CSPs to have a holistic view of the customer’s needs and usage pattern and reduces their ability to customize offerings to cross/upsell. The lack of self-service capabilities further leads to high number of bill queries and delayed customer service.

Virtusa’s solution is an overlay platform that integrates multiple true source data systems (CRM, Product catalogue, Inventory, etc.) and billing systems to provide a unified platform and a single source of data across product and service lines. It allows multiple views of the data for different personas from billing operations, finance managers, account managers and customers.

 

Key features

Our overlay billing solution aims to improve experience, increase collaboration, improve bill accuracy, address governance, and increase efficiency and provide next generation billing experience.

  • Better customer experience – Interactive HTML bill, video bill, bill presentment, and recommendations

  • Insightful bill analytics – Historical analytics, future bill trending, and revenue prediction

  • Accurate billing assurance – Auto bill correction, reconciliation, taxation, and revenue leakage indicators

  • Custom propositions – Dynamic offers, bundles, and discounts
Billing Automation for CSPs - Key Features
Billing Automation for CSPs - Key Benefits
Key Benefits
  • Reduction in revenue leakages due to fully automated process 
  • Increased revenue prediction providing business insights 
  • Interactive/video bill driving call deflection  

Success story

Virtusa helps a leading UK-based telco reduce operational cost by £500 million with improved billing accuracy 

Following a detailed consulting exercise, Virtusa implemented overlay billing solution that reduced bill generation cycle time by 50% driving improved stability, usability, scalability, and performance of business processes and systems thereby improving operational efficiency

Success story

Virtusa’s systems reconciliation expertise helps a British multinational telco save cost by ~ £1.0 M

The solution optimized current business processes with reporting on the current state of data governance and data integrity. It enabled cost savings of ~ £1.0M while lowering credit note by ~ £7.6M by implementing data quality gate on order entry.

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