Billing Automation for CSPs

Overlay platform providing a single bill for deeper insights on revenue and highly automated processes

Apart from legacy systems, CSPs have constant burdens of rising mergers and acquisition, new and evolving products and services, siloed product stacks, differences in in-country billing processes, revenue leakages due to billing inaccuracies. These factors significantly increase operational cost and lead to poor customer experience. 

As businesses expand to add multiple product and service lines, the lack of any collaboration platform across billing, finance, account managers and customers, leads to a fragmented view of the customer’s install base, usage, bills etc., due to multiple true source systems. The limited analytical capability impedes CSPs to have a holistic view of the customer’s needs and usage pattern and reduces their ability to customize offerings to cross/upsell. The lack of self-service capabilities further leads to high number of bill queries and delayed customer service.

Virtusa’s solution is an overlay platform that integrates multiple true source data systems (CRM, Product catalogue, Inventory, etc.) and billing systems to provide a unified platform and a single source of data across product and service lines. It allows multiple views of the data for different personas from billing operations, finance managers, account managers and customers.