The solution provides a single view of customer’s information across service lines. AI-guided customer journeys help predict ARPU, CLV, churn propensity, revenue, and NPS.
The solution enables CSPs to
- Aggregate data across multiple business units and functionally disparate systems to create a single reference of the customer
- Adopt consistent processes and policies to standardize data and incorporate business and customer-centric rules to eliminate incorrect data from entering the system
- Enable dynamic profiling of customer leveraging real-time insights across orders, billing records, activities, incidents, and transaction details
- Segment customers based on demographics, including ARPU, insight into family and friends, and geo-locations
- Predict customer lifetime revenue, churn propensity, and satisfaction with a high degree of accuracy