with Intelligent Automation
Banks are major players in the crisis response and play a critical role in managing the impact on the economy as they work to help businesses access financial support and at the same time ensure that service continuity is maintained. Virtusa believes that banks can emerge stronger by making strategic choices during this period and investing in automation from the front office to the back office, building AI capabilities, and enabling self-service capabilities for clients.
Virtusa enables commercial Lenders who are participating in the SBA PPP program to manage the volume of loan forgiveness and loan servicing requests without compromising on customer experience. We apply our document AI solution to accelerate the extraction of data from loan forgiveness requests and supporting documents and automatically and forgiveness amounts, and upload to the SBA portal. Our solutions are pretrained on the structure and content of SBA loan applications and supporting document types and can be deployed rapidly.
We help Capital Markets teams automate middle and back offices to handle the surge in trading volumes and manage settlement timeline pressure. We have automated multiple workflows in the post-trade lifecycle, including margin management, confirmations, settlements, and reconciliations with AI-enabled bots to ensure that trading volume spikes do not lead to settlement delays. We leverage our strong expertise in applying AI and bots to automate capital market processes along with pre-trained models for document intensive processes like confirmations and margin calls.
Virtusa enables Retail Banks to ensure the financial health of customers by leveraging data insights and AI. Our solutions model customer cashflows, predict payment issues, and help generate actionable insights on products and services that can be offered to customers to manage their finances. We apply our strong experience in building predictive models for future cash flows across multiple banking LoBs.
Virtusa empowers your organization with the ability to maintain the quality of the customer experience during high call volume periods by increasing the efficiency of call center agents. We leverage bots that retrieve customer information from multiple disparate systems used by agents to accelerate call resolution. Our capabilities are differentiated by our strong capabilities in building and scaling intelligent bot driven call center solutions with our partners. Also, we have strong experience in leveraging AI for contact center operations.
HR departments have to handle high volume of call requests and incidents from anxious employees. We provide conversational AI solutions that automate the resolution of FAQs and intelligently route other issues to the right HR representative. We work with cutting edge conversational AI platforms that come pre-packaged with models for this use case, can easily be trained on HR FAQs and integrate easily with existing HRMS systems.
Organizations are currently facing a high workload for legal contract review and modification with customers, employees and vendors. Our solution applies AI and natural language processing techniques to extract relevant clauses and provisions that need to be renegotiated. It leverages pre-trained models for common document types, such as employee agreements and vendor agreements, to accelerate the solution deployment process.
Finance teams have to go through significant manual effort in the account payables process, especially to automate data extraction from invoices, purchase orders, and data entry in ERP systems. Our solutions accelerates invoice processing cycles to meet revised payment terms and avoid missing early payment discounts by leveraging AI and ML with intelligent OCR. We apply our strong experience in account payable automation with SAP and other ERP systems along with Pre-Built AI and OCR solutions to extract data fields from invoices and purchase orders.
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