Accelerated implementation of Pega Customer Service helped the client improve efficiencies in claims handling related to employee benefits for thousands of customers.
Virtusa helps client enhance customer experience and reduce policy issuance cycle time by deploying Pega Customer Service and Customer Decision Hub
A leading global bank was in the need of a scalable, secured, and proactive strategy to address the rising number of false positives in screening payments and also reduce operational expenses. Virtusa automated the sanction screening workflow using artificial intelligence and helped the bank gain over 98% accuracy in sanction screening.
A leading North American commercial lender needed an automated and integrated solution to accelerate the loan management process and improve experience for borrowers. Virtusa implemented a holistic AI solution to help the client seamlessly migrate its lending operations to cloud and increase the loan processing rate by 30%.
A leading bank wanted a cost-effective strategy to augment customer service, reduce operational expense of maintaining the contact centre, and enable customized services to customers. Virtusa implemented intelligent automation to transform the contact center resulting over $600mn savings.
Virtusa partnered with the client to deploy a network fault prediction platform that helped deliver to its high standards by providing state-of-the-art network performance.