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success story

GenAI project management assistant

Welcome to the future of project management assistance!

Our client, a globally recognized US-based not-for-profit professional organization for project management, caters to over five million professionals, including 700,000 members in 210+ countries and territories. With ~15,000 volunteers serving members in 180+ countries, its services include the development of standards, research, education, publication, networking opportunities, and providing accreditation in project management. The organization offers various certifications, such as Project Management Professional (PMP) and Agile Certified Practitioner (ACP). It provides resources and tools for project management professionals to enhance their skills and knowledge.

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The Challenge

Despite their vast reach and resources, the client's lack of accurate and reliable project management assistance and deep insights into project performance and efficiency wreaked havoc on project managers. Organizations were wasting significant time and resources on failed projects. Our client wanted to solve the following project management challenges:

  • Project failures: Over 70% of global projects across different domains do not meet their intended benefits, leading to cost overruns, delays, and resource issues even when they're partly achieved.
  • Data relevance and search difficulty: Project managers struggle to access accurate information efficiently. Finding relevant data and sources is time-consuming and often yields irrelevant results.
  • Lack of knowledge and effective tools across the community: Across the domains, it has been seen that project managers lack the necessary knowledge and tools to tackle project challenges effectively.
  • Impact of poor project performance: Organizations waste significant amounts on failed projects, with an average loss of $97 million per $1 billion invested.
The Solution

Virtusa suggested implementing a genAI assistant for project managers, the first for our client. We began with a proof of concept (POC) that utilized 10 publicly available documents. The focus was on creating a conversational and responsive system with multilingual capabilities. Following the POC, the project moved into a pilot phase, during which it was launched specifically for the Americas.

Virtusa’s genAI project management assistant uses a sophisticated LLM model like GPT-3.5-Turbo, connecting it through Semantic Kernel to generate responses for various queries, making it accessible to anyone without a ChatGPT+ subscription.

The solution enables project managers to effortlessly access reliable and accurate answers vetted by the global network of our clients with over 14,000 pieces of thought leadership. The guide describes over 40 skills and over 100 techniques needed to perform business analysis processes effectively and highlights collaboration points between business analysis and other roles alongside which business analysts typically need to work.

Virtusa’s genAI project management assistant

Key features include:

  • Effortless access to reliable answers: It utilizes sophisticated LLM models like GPT-3.5-Turbo to ensure accuracy for diverse queries. It offers accurate answers vetted by the client's global network from 14,000+ pieces of content.
  • Smart suggestions and recommendations: it offers insightful suggestions and recommendations for addressing project issues.
  • Automated document generation: It can generate various project management documents, thus saving project managers time and effort.
  • Conversational and responsive: Enhances user experience with natural and responsive interactions.
  • Diverse and massive database for global adoption: The database is diverse in geography, language, cultures, and industries, thereby ensuring the global adoption of its existing 40,000+ global users spanning across sectors.
  • Feedback capture functionalities: User feedback is provided, allowing for continuous improvement of the AI assistant.
  • Prompt editing feature: Users can edit responses promptly to improve accuracy.
  • Stop generating response feature: It gives users control over the conversation wherever needed.
The Benefit

The genAI project management assistant reached a significant milestone with a global launch spanned all sectors. This expansion was met with a strong user reception, as evidenced by the platform reaching over 40,000 users within four weeks of its launch. The rapid adoption rate highlights the effectiveness and appeal of the platform to a diverse and global audience. The implementation of the genAI assistant has led to a myriad of benefits for our client:

  • Increased response accuracy: The tool boasts an impressive 99.4% accuracy rate, enabling project managers to quickly and easily access quality information and do their jobs better.
  • Global adoption: The genAI tool is used by over 40,000 global users spanning various sectors, geographies, cultures, and linguistic backgrounds.
  • Improved user experience and faster results: Users can access client-related queries quickly and accurately, saving time and effort. The Average Response Time (ART) for users has been reduced to 2.5 seconds. This simplifies and improves content search, reducing costs and effort for project managers.
  • Increased efficiency and reduced manual efforts: Our solution has helped the client's users increase efficiency by a whopping 60% and reduce manual efforts by 70-80%.
  • Empowered decision-making: The tool provides data-driven insights and recommendations for informed decisions. It helps the project managers make quicker and more effective decisions.
  • Risk mitigation: The solution has helped project managers identify and mitigate risks early for more successful project outcomes.
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