Telcos’ quest for customer-centricity: Fixing data gaps to deliver what users truly need | Read the report
Telecom is no longer just about connectivity; it's about creating intelligent, adaptive, and value-driven ecosystems. The convergence of 5G, AI, cloud, and internet of things (IoT) opens doors to automation, hyper-personalization, and new revenue streams.
Operators who embrace platform-driven models, leverage data strategically, and build seamless digital experiences will be best positioned for long-term success. It's not just about scaling infrastructure—it’s about redefining services and tapping into entirely new revenue streams. From AI-powered network optimization to industry-specific IoT solutions, the possibilities are immense. Tomorrow’s telecom leaders aren’t just keeping pace but shaping what’s next.
Virtusa is the strategic partner telecom operators trust to lead transformation at scale. We combine deep domain expertise with domain-led engineering, next-gen technologies, and industry-specific innovation. Our data-native, cloud-native, and AI-native approach empowers communication service providers (CSPs) to modernize legacy stacks, unlock AI-powered efficiencies, and monetize emerging opportunities across 5G, Edge, and beyond connectivity to unlock agility, resilience, and new growth opportunities—at scale.
With this foundation, we accelerate outcomes across BSS/OSS modernization, intelligent automation, network-cloud convergence, and digital service innovation. Our telco-centric accelerators, like the Platform of Platforms (PoP), enable real-time data orchestration, dynamic partner ecosystems, and hyper-personalized customer experiences.
To deliver this impact, our solutions focus on enabling telecom operators to thrive in the digital era, where success demands more than just connectivity.
Dramatically increase the success of your digital transformation. Whether developing net new solutions or scaling existing processes and staff worldwide, Virtusa helps you reach your goals in some of today’s most complex and fast-moving use cases.
Powering the future of telecom through strategic ecosystem partnerships
We build niche and technologically advanced solutions to accelerate time to market and deliver the next-gen experience. We leverage our communications lab to create innovative solutions using emerging technologies for CSPs.
Virtusa’s technology and industry experts share knowledge on tackling today’s business and digital transformation challenges. Get key tips and insights to inspire new thinking, avoid pitfalls and drive higher results.