About the ISG recognition
ISG evaluated providers on their ability to deliver responsible, high-impact genAI transformation. For strategy and consulting, the focus was on use case prioritization, LLM and infrastructure evaluation, governance, and enterprise readiness. For development and deployment, criteria included full-lifecycle delivery—from infrastructure and model training to LLMOps and compliance.
Strategy & Consulting strengths
ISG named Virtusa a Leader in Generative AI Services 2025 – Global for the strength of our consulting-led model, which emphasizes strategic alignment, measurable outcomes, and contextual execution.
Use case prioritization with business alignment
Our consulting workflow begins with structured backlog curation that applies a desirability–feasibility–viability lens enabling advisors to frame strategic trade-offs early, ensuring genAI initiatives are tightly aligned with enterprise goals and budget cycles.
Outcome-sensitive frameworks and value realization
Our advisory approach includes planning for post-deployment evolution, cost governance, and ROI tracking. By embedding value estimation and feedback loops into every engagement, Virtusa ensures that genAI adoption delivers sustainable business outcomes rather than one-time wins.
Embedded advisory within business domains
Virtusa integrates strategic consulting directly into business and industry contexts, giving advisors a close view of functional priorities and challenges and helping them shape transformation with real-world insight.
Development and Deployment strengths
Modular platform with end-to-end tooling
Virtusa provides a modular platform that supports the full development lifecycle. From agent scaffolding and dataset management to legacy modernization, these tools accelerate both new solution development and transformation of existing systems, leveraging reusable assets to improve speed and efficiency.
Flexible deployment across environments
Clients can govern LLM selection across on-premises, private cloud, or public configurations. This flexibility allows solutions to run seamlessly across platforms such as Salesforce and ServiceNow, while avoiding vendor lock-ins and enabling orchestration through Helio or other meshes.
Sustained value through monitoring and feedback
Post-deployment, Virtusa integrates monitoring, feedback loops, and update cycles to maintain performance over time. Built-in fallback and override layers safeguard enterprise continuity, ensuring solutions remain reliable, measurable, and ROI-focused.