Telcos’ quest for customer-centricity: Fixing data gaps to deliver what users truly need | Read the report
The telecom industry is evolving at lightning speed. With the convergence of 5G, edge computing, and cloud-native technologies, communications service providers (CSPs) are under increasing pressure to move beyond basic connectivity and become digital service enablers. However, legacy operation support systems (OSS) are holding them back. Over $70B is expected to be invested in OSS/BSS modernization projects by 2027, with 82% of organizations prioritizing digital transformation, making OSS modernization critical to unlocking agility, efficiency, and faster service delivery.
Challenges in the current OSS landscape
Despite massive investments in 5G, edge, and automation, many CSPs still operate on OSS architectures designed for a bygone era. These outdated systems choke agility, hinder innovation, and put operators at a strategic disadvantage.
Some key challenges include:
- Vertically siloed operations restrict cross-domain visibility and stifle automation
- Redundant service logic and tools across domains inflate cost and complexity
- Fragmented, unharmonized data makes real-time, AI-driven decisions nearly impossible
- Legacy point-to-point integrations create brittle systems that are expensive to maintain
- Proprietary, vendor-bound network management services (NMS) stacks limit openness, interoperability, and vendor choice
Overcoming these barriers requires more than patchwork modernization; it calls for bold reimagination. CSPs must reengineer OSS as a strategic enabler that delivers agility, intelligence, and scalability at every operational level. This is where Virtusa comes in. We don’t just modernize OSS—we help rearchitect it as a strategic growth engine, aligning with the CSP’s business vision, network evolution, and platform play.
The partner of choice for OSS transformation
With deep telco expertise, cloud-native frameworks, and AI-ready accelerators, we enable tier-1 CSPs to transform legacy OSS into open, intelligent platforms built for speed, scale, and the next wave of telecom innovation. We focus on three foundational pillars to drive differentiated, future-ready OSS transformation:
Our solutions
Virtusa empowers CSPs to evolve their OSS ecosystems with agility, intelligence, and future readiness. Our suite of solutions enables seamless modernization, intelligent automation, and scalable architectures to meet the demands of next-gen telcos.
Architect for AI-native, composable OSS
Virtusa delivers future-proof digital enterprise architecture that aligns strategic priorities with execution-ready tech stacks in a market where OSS agility defines competitive advantage.
- Design composable, AI-native OSS architectures based on TM Forum Open Digital Architecture (ODA).
- Enable cloud-native, event-driven foundations for zero-touch automation and real-time operations.
- Deconstruct legacy silos and build intelligent, modular systems that evolve with business models.
- Strategic alignment + rapid scalability = OSS that powers techco ambitions.
From monoliths to intelligent operations fabric
Legacy OSS can no longer keep pace with 5G, NaaS, and edge demands. Virtusa accelerates OSS transformation across core domains:
- Modernize fault, performance, and service quality management with AI-driven automation.
- Deploy federated inventory and digital twins for real-time network visibility and control.
- Integrate intent-based orchestration engines to drive closed-loop operations across hybrid networks.
- Adopt platform-centric operating models for efficiency, elasticity, and innovation at scale.
- Cut operational drag, drive agility, and unlock monetization at the network edge.
Build fast, run smarter
Speed and resilience are non-negotiable. Virtusa engineers OSS applications that are cloud-native, intelligent, and always-on.
- Build and manage applications using microservices, containers, APIs, and DevSecOps pipelines.
- Leverage AI-infused development cycles to optimize performance, security, and scalability.
- Enable zero-downtime deployments and adaptive feature releases for dynamic network environments.
- Ensure cloud portability across AWS, Azure, GCP, and private clouds.
- OSS apps that launch faster, scale smarter, and never stand still.
Operationalize AI at scale
AI is not just a layer—it’s the operating system of the next-gen OSS. Virtusa embeds intelligence across the OSS value chain:
- Predict and prevent incidents before they impact SLAs.
- Automate root-cause analysis, ticket triaging, and resolution workflows with genAI copilots.
- Infuse ML into capacity forecasting, SLA management, and network slicing orchestration.
- Enable adaptive learning loops for autonomous network optimization.
- Shift from reactive firefighting to proactive, AI-led operations, driving 30–50% OPEX savings.
Where global leaders turn for telecom business transformation
Working with telcos to help them modernize core systems, transform business, and disrupt their markets with game-changing technologies.