Communications Service Providers (CSPs) are no longer just telcos; they’re becoming tech-cos. However, modernizing BSS/OSS systems is no longer a checkbox but a strategic leap. The real dilemma is whether to build custom platforms for control and differentiation or buy off-the-shelf solutions for speed and scale. This whitepaper helps you answer that question.

Backed by industry standards and field-proven frameworks, this guide offers a practical roadmap to drive high-impact transformation without the guesswork. You’ll explore TM Forum-aligned methodologies that ensure CSPs like yours can modernize confidently, balance short-term needs with long-term goals, and avoid the costly pitfalls of misaligned tech investments.

Why download this whitepaper?

• Make clear decisions: Cut through complexity with a structured framework that evaluates strategic, operational, technical, and financial criteria for build vs. buy decision-making.
• Understand system priorities: Classify your telecom stack into Systems of Record, Engagement, Insight, and Connection, each with tailored recommendations.
• Maximize returns on tech investments: Learn how hybrid approaches, building where you differentiate, and buying where you scale will maximize impact.
• Benchmark your maturity: Use our digital readiness assessment to identify capability gaps and map your ideal modernization journey.
• Adopt global best practices: Leverage TM Forum’s eTOM, ODA, SID, and TAM standards to fast-track integration, reduce complexity, and future-proof your architecture.

Gain a strategic perspective on build vs. buy decisions aligned to industry frameworks and critical to successful OSS/BSS modernization.