Banks and financial service institutions are at the forefront of adopting digital transformation because they are looking to win more customers, serve the existing customer better than before, and retain more customers than ever before. It is necessary to provide a more personalized experience that draws customers both online and in person.
Enterprises today are looking to deliver innovation in the customer experience segment making the speed of innovation a top priority while not faltering on the governance and security compliance norms.
Achieve faster digital transformation without compromising on cost and scalability with Virtusa-powered database modernization for cloud scale opensource and native databases.
Ensure top performance and secure operations at optimized costs with our global delivery capabilities and end-to-end managed cloud services.
Enhance your loan servicing processes to deliver a better customer experience
The basic lending process remains the lifeblood of every financial institution. While banks and financial institutions (FIs) grapple with adapting to the pace of today’s technological growth, they also have to watch out for constant customer demands for immediate gratification from every digital interaction.
Our loan origination solution is built on Salesforce platform allowing a streamlined process for customer acquisition and faster loan disbursement. We address the need for scalability and flexibility that helps banks and FIs enhance their fraud detection and risk mitigation efforts.
Master the digital advantage and transform customer experience
Virtusa's Cloud Contact Center Solution helps bring true contact center transformation ‚ one where the customer is at the center of every decision. This approach helps Improve IVR response, Boost agent performance, Prioritize queues,Enhance self-service,Reduce wait/hold times,Augment agent's skills.
The result is aimed at delivering WOW customer experience at a fraction of the (legacy) costs.
We have partnered with some of the leading companies across the globe, to plan, manage and deliver cloud &digital engagement programs through AWS, Pega, Salesforce, Heroku etc. We have vast experience in integrating nouveau technologies such as AI, IoT, Robotics, and Big data.
Virtusa's systematic approach of audit-migrate-enrich for migrating from Salesforce classic to lightning accelerates the cloud journey.
Completing a successful migration to the latest and greatest Salesforce Lightning can feel like a complex task.
Virtusa can help you ace the migration with zero risks. We have delivered successful Lightning Migrations through our 3 step approach of Audit-Migrate-Enrich. We help you through the end-to-end process starting from running lightning readiness check tool and defining migration roadmap to providing ease of use by rebuilding processes using Lightning Process Builder. The intention is to make the cloud adoption as seamless as possible while offering an engaging user experience via rich yet simple lightning interfaces and increased automation .
Take agile project management to the next level with the Virtusa SAILS solution built on Salesforce
Salesforce has had numerous product releases over the years ‚ in fact, one of the USPs of Salesforce is the introduction of newer solutions and the elasticity of its capabilities. In such a changing environment, companies have to adopt an agile approach to project management to succeed in Salesforce implementations.
Virtusa's SAILS helps you do just that. Our solutions skips through all the pomp and focuses on what needs to be delivered ‚ accelerated adoption of Salesforce solutions. SAILS is optimized for Lightning Experience, and helps you Manage Projects, Epics, User Stories, Sprints, Builds and more from any device, Integrate deployment management directly with your user stories, sprints and builds, View real time and visualized metrics including burn down charts and other dashboards, and much more.
Maximize ROI from current investments and innovate while optimizing costs.
Every organization faces the challenge of fulfilling the dual mandate ‚ maximize ROI from existing apps and innovate by adopting new apps spread across multiple technology portfolios. This necessitates a connected app ecosystem
that will help you engage with your customer in the best manner.
Virtusa's Application Modernization Framework helps you modernize your app portfolio by systematically scoring each app across key focus areas ‚ IT efficiency, business value, and customer value. The framework is adaptable and can be personalized for every organization based on its priorities and goals.