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Enterprises experience constant pressure to provide daily quality customer service while staying competitive and building for the future. The need of the hour is to provide optimized customer services across various digital channels. Businesses use new tools to understand customer demographics and preferences to deliver personalized services. Virtusa's Digital KPO solutions help gain optimized cost structures and acquire a competitive edge using insights from data like never before.
At Virtusa, we assist our clients with the concept of a digitally enabled contact center equipped to serve today's tech-savvy customers across various modes of communication.
In addition, our solutions help customers interact through digital channels that include:
- Social media – reach your customers through performance management, content writing and optimization, SEO, lead generation, and influence management.
- Web self-service including mobile apps and visual IVRs – cloud-based mobile on-demand customer services solutions and outbound engagements.
- Video kiosks and chatbots – effective use of intelligent chatbots and video kiosks on websites to guide visitors, including main conversation points, product and services walkthroughs, and many other convenience points.
We support multilingual voice assistance with the help of experienced and skilled Customer Service Representatives (CSRs). Our domain expertise in intelligent automation enables a perfect mix of human and artificial intelligence to provide a meaningful customer experience.