Scaled operations

Fuel your business objectives with data-driven insights

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Virtusa’s KPO & BPO Capabilities

The latest trends around knowledge process outsourcing (KPO) and business process outsourcing (BPO) allow businesses to harness the best strategic insights while driving productivity and realizing more significant cost savings.

Your organization can also adapt KPO and BPO services without getting caught between slow processing of users’ reported data affecting user experience and output quality. Thus, to save costs, improve quality, streamline data issues, and manage delayed ramp-ups and resource backfills, it is critical for businesses like you to:

  • understand and optimize the way business operates globally
  • choose the right partner with access to readily available talent resources across geographies

 

Virtusa’s digital operations services powered by hybrid operations, crowdsourced digital delivery, and vOTP (Virtusa Open Talent Platform) enable businesses to:

scale technology capabilities

accelerate business outcomes

address specific business challenges

Virtusa’s scaled operations capabilities

Clients choose Virtusa’s scaled operations capabilities for our unique services, approach, and focus.

Services

Our service offerings focus on analytical thinking, automation, and domain knowledge to transform business operations with scaled capabilities. Our partnership and services help clients engage in a collaborative and agile ecosystem culminating in measurable results.

Approach

Our approach involves strategic planning with data-driven insight, preparing the business for improvement and change, and integrated operating framework rigor to deliver consistent value to our clients.

Focus

Our focus on driving engagement and innovation by scaling capabilities helps overcome the everchanging business need. We enable business transformation and sustainability powered by digital engineering expertise, intelligent automation, and best-in-class global delivery models.

Search relevance with accurate results

We offer content services for digital marketing and ads. Our solutions include ad curation, campaigns, app optimization, channel management, and moderation.

Natural language processing (NLP) and speech machine learning (ML) technology solutions

We offer text annotation, classification, evaluation, audio annotation, and transcription.

Geo operations

We offer indoor mapping, image optimization, boundary mapping, label placing, search result evaluation, fraud identification, and resolution & analysis.

Success story

Ensuring optimum content relevancy

Our client, the world’s leading hi-tech conglomerate, wanted to enhance their user experience by creating relevant and contextualized content and solving ad-revenue problems. As the preferred partner, Virtusa offered ad curation services which enabled the client to address 10.1 million URLs each year and increase its traffic by 27%. We improve the quality leads by 34%, content relevancy by 75%, and ensuring an improved user experience.

 

 

Success story

Transforming user experience

Our client, a global hi-tech company, urgently needed to optimize the user experience and search relevancy with utmost quality. Virtusa offered ad rating services and rated 20.4 million ads to enhance AI & ML capabilities. By constantly maintaining a 98% quality target, we helped the client expand their operations to EMEA and Japan.

 

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