Services

Digital operations

Re-engineering business to compete and win

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Most modern organizations face challenges in overcoming traditional knowledge process outsourcing (KPO) and business process outsourcing (BPO) barriers.

Knowledge process outscourcing service workers

 Manual processes combined with people-centric transactional ownership cause additional burdens for businesses. That’s why digital transformation tools are essential to effectively lower costs, reduce time to market, and enhance insights into the market and customers. Companies must implement digital operations' strategies to have a significant business impact on the top line to overcome internal restrictions on implementing cost-effective digital operations' services.

Virtusa’s digital operations includes digital automation, complete business ownership, cognitive intelligence use, and data-centric business automation implementation for holistic business scalability and resilience. Our digital engineering tools and optimization techniques can grow your operations quickly and improve your internal teams’ quality, productivity, and retention. We have helped our clients to achieve:

  • 20% to 30% cost reduction
  • 25% to 30% productivity gain

Virtusa’s digital operations services

Virtusa advocates an execute–engage–energize (E3) methodology, which focuses on building relationships and collaborations to deliver excellent outcomes. The E3 methodology provides actionable insights into core process gaps, internal processes, and service design to improve time to market significantly. Virtusa’s operational rigor provides a digitally-engineered, first-time-right result using a portfolio of business transformation services to deliver a superior customer experience with intelligent insights. 

Scaled operations

Scaling an organization is an exciting endeavor with its fair share of challenges. Premature scaling can lead to a loss of control over internal and external aspects of the business. Comprehensive scaling solutions by Virtusa for organizations, helping them navigate challenges, embrace key trends, and achieve sustainable success.
Annotation Services
Categorize your raw data in a meaningful and informative manner with our data labeling services.
Digital Customer Operations

Virtusa's omnichannel customer journey delivers personalized support, improving satisfaction, saving costs, increasing efficiency, and boosting sales. Virtusa's digital customer operations solution offers personalized and connected customer support. We ensure timely, accurate, consistent, and professional responses across various channels with our omnichannel customer journey.
Training solutions
Providing a one-stop shop for all your training requirements, including technical training and documentation.
Compliance as a Process
Ensure efficient quality processes with Virtusa’s Compliance as a Process service.
Multimedia content moderation

Virtusa integrates human evaluation for its high- quality AI-driven processes and brand protection. Virtusa provides multimedia content moderation and review services. It boosts the quality and relevance of your digital ads for a standout customer experience.
Intelligent payment operations

Find out how Virtusa’s Intelligent Payment Operations enable you to drive quick results while streamlining processes.
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Fast track your business operations today

Schedule a free digital operations consultation.

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Frequently Asked Questions

1. What is the core objective of the digital operations service?

Digital operations empowers enterprises to overcome barriers to knowledge process outsourcing (KPO) and business process outsourcing (BPO) through intelligent automation, cognitive intelligence, and data-driven business strategies. Utilizing the Execute–Engage–Energize (E3) methodology, digital operations lowers costs, reduces time to market, and provides actionable insights to ensure holistic business scalability and resilience.

This offering includes a comprehensive suite of solutions designed to optimize business functions:

  • Scaled operations: Navigating challenges and trends for sustainable growth.
  • Annotation services: Data labeling to categorize raw data meaningfully.
  • Digital customer operations: Omnichannel support to enhance customer satisfaction and efficiency.
  • Multimedia content moderation: AI-driven processes combined with human evaluation for brand protection.
  • Intelligent payment operations: Streamlining payment processes for quicker results.
  • Compliance as a process: Ensuring efficient quality and regulatory adherence.
  • Training solutions: Technical training and documentation services.

We leverage a strong partner network of world-class technology leaders to deliver competitive outcomes. This ecosystem allows us to remove friction and accelerate digital transformation by integrating robust frameworks and cutting-edge technologies into our operational solutions.

Virtusa Helio is our suite of AI-native services that powers the "cognitive intelligence" aspect of digital operations. It enables enterprises to adopt Generative AI, automating complex tasks such as intelligent content moderation and data annotation, ensuring that operations are not only efficient but also adaptive and scalable through advanced AI agents and tools.

A key success story involves a leading U.S. life insurer that partnered with us to transform its insurance claims process. We helped them digitize and "humanize" claims by unifying nine disparate systems into a single platform, resulting in faster, more empathetic service for their customers.