2021 Trend Almanac: Technologies and trends that will dominate the business and consumer landscape. Get instant access

  • Services
  • Industries

  • About us
  • Careers
  • Contact us Contact us
Global(en) Germany(de)
Services

Knowledge Process Outsourcing

Re-engineering business to compete and win

Contact us
  1. Home
  2. Managed Services
  3. Knowledge Process Outsourcing
Knowledge Process OutSourcing

Most organizations today, face challenges in overcoming traditional KPO/BPO barriers.

Knowledge process outscourcing service workers

Manual processes combined with people-centric transactional ownership cause additional burden for businesses.

  • To effectively lower cost, reduce time to market, and enhance insights into the market and customers, digital transformation tools are essential. 

  • In order to overcome internal restrictions on implementing cost-effective BPO/KPO services, companies must implement digital KPO strategies to have a significant business impact on the top line.
Virtusa’s digital knowledge process outsourcing (KPO) includes digital automation, complete business ownership, use of cognitive intelligence, and implementation of data-centric business automation for holistic business scalability and resilience. 

Virtusa’s KPO services can help you grow your operations quickly and improve your internal teams’ quality, productivity, and retention. Our digital engineering tools, along with optimization techniques, can help clients achieve 20-30% cost reduction and productivity gains of 25-30%.

Virtusa’s digital KPO portfolio services

Virtusa advocates an Execute–Engage–Energize (E3) methodology which focuses on building relationships and collaborations to deliver excellent outcomes. This methodology provides actionable insights on core process gaps, internal processes, and service design thereby significantly improving time-to-market. Our services are designed to deliver superior customer experience with intelligent insights. Virtusa’s operational rigor provides a digitally-engineered, first-time-right result by using a portfolio of business transformation services.

Multimedia Content Moderation and Review Services

Improve quality and relevance of your digital ads with Virtusa's content moderation and review services.

Merchant risk management

Our solution includes contract risk evaluation, benchmarking standards, tailored quality frameworks, training, and risk & compliance.

Payment partner operations

Our solution includes KYC reconciliation, dispute management, issue resolutions, payments and invoice verifications, cards & rewards points, and gift cards and deals management.

Digital customer operations

Our solution includes multilingual voice, support operations, and chatbot services.

Inventory management

It includes inventory categorization & tracking, reconciliation forecasting, analytics, seller onboarding, product support, quality feedback, and assurance cycle compliance and audit.

Digital marketing and ads

Our solution includes ads rating, ads curations, digital marketing, campaigns, apps optimization, and channel management.

Training solutions

Our solution includes market research, data analytics, online research, and content management.
/

Fast track your business operations today

Schedule a free KPO consultation.

Contact Us
  1. First Name
  2. Last Name
  3. Job Title
  4. Organization
  5. Email
  6. Phone
  7. Comment or Question
  8. Contact Us
  • Services

    Consulting & Design

    • User Experience & Interface Design
    • Business Consulting
    • IT Strategy & Infrastructure
    • Accelerated Solution Design
    • Operational Process Design
    • Org Change Management

    Digital Engineering

    • AI & Machine Learning
    • Analytics, Insights, Data
    • Application Platform Engineering
    • Content & Customer Experience
    • Digital Process Automation
    • Enterprise Applications
    • Industrial IoT
    • xLabs: Innovation Hub

    Cloud Transformation

    • Cloud Native Engineering
    • Cloud Migration Services
    • Cloud Operate
    • Cloud SaaS
    • Cloud Data & Analytics
    • Cloud Security

    Managed Services

    • Application Support & Management
    • Infrastructure Management Services
    • Intelligent Engineering Automation
    • Knowledge Process Outsourcing

    2021 Trend Almanac

    Technologies and trends that will dominate
    the business and consumer landscape

    View trends
  • Industries

    • Banking & Financial Services
    • Communications
    • Healthcare
    • Life Sciences
    • Information Services
    • Insurance
    • Independent Software Vendors
    • Manufacturing
    • Media & Entertainment
    • Transportation & Logistics
    • Travel & Hospitality

    Virtusa named as a visionary in the 2020 Gartner Magic Quadrant

    for IT Services for Communication Service Providers, Worldwide

    Learn More
  • About us

    Who we are

    • About Virtusa
    • Leadership
    • Corporate citizenship
    • Awards
    • Investor information

    Office Locations

    • Americas
    • APAC
    • EMEA

    Our Approach

    • Digital Transformation Studio
    • Transformation Accelerators

    Our Partnerships

    • Adobe
    • AWS
    • Azure
    • Google
    • Pega
    • Salesforce
    • View all partners

    Newsroom

    • Press releases
    • Events
    • Media coverage
    • Video hub

    Our Perspectives

    • Articles
    • Tech Talks
    • White papers
    • Webinars
    • More perspectives

    Virtusa named leader in Pega Services

    PEAK Matrix® Assessment 2021 by Everest Group

    Read report
  • Careers
  • Contact us Contact us
  • Popular Searches
    • What are your healthcare solutions?
    • COVID response
    • Success Stories
    • Where are your office locations?
    • Careers

    Useful links

    • Contact us
    • Careers
    • Investors
    • News & Events

    2021 Trend Almanac

    Technologies and trends that will dominate
    the business and consumer landscape

    Get instant access
Follow Us:

Copyright @2021 Virtusa corp, All rights reserved.

  • Privacy Policy
  • Terms of Use
  • Compliance
  • Glossary
There was a problem with your submission. Errors have been highlighted below.
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.
This field is required.