Services

Knowledge Process Outsourcing

Re-engineering business to compete and win

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Most organizations today, face challenges in overcoming traditional KPO/BPO barriers.

Knowledge process outscourcing service workers

Manual processes combined with people-centric transactional ownership cause additional burden for businesses.

  • To effectively lower cost, reduce time to market, and enhance insights into the market and customers, digital transformation tools are essential. 

  • In order to overcome internal restrictions on implementing cost-effective BPO/KPO services, companies must implement digital KPO strategies to have a significant business impact on the top line.
Virtusa’s digital knowledge process outsourcing (KPO) includes digital automation, complete business ownership, use of cognitive intelligence, and implementation of data-centric business automation for holistic business scalability and resilience. 

Virtusa’s KPO services can help you grow your operations quickly and improve your internal teams’ quality, productivity, and retention. Our digital engineering tools, along with optimization techniques, can help clients achieve 20-30% cost reduction and productivity gains of 25-30%.

Virtusa’s digital KPO portfolio services

Virtusa advocates an Execute–Engage–Energize (E3) methodology which focuses on building relationships and collaborations to deliver excellent outcomes. This methodology provides actionable insights on core process gaps, internal processes, and service design thereby significantly improving time-to-market. Our services are designed to deliver superior customer experience with intelligent insights. Virtusa’s operational rigor provides a digitally-engineered, first-time-right result by using a portfolio of business transformation services.

Multimedia content moderation and review services

Improve quality and relevance of your digital ads with Virtusa's content moderation and review services.

Merchant risk management

Our solution includes contract risk evaluation, benchmarking standards, tailored quality frameworks, training, and risk & compliance.

Partner payment operations and services

Learn how Virtusa helps you build your business with our partner payment operations and services digital expertise.

Inventory management services

Effective management of business inventory with Virtusa

Scaled Services

Our service offerings focus on analytical thinking, automation, and domain knowledge to transform business operations with scaled capabilities. 

Digital customer operations

Our solution includes multilingual voice, support operations, and chatbot services.

Training solutions

Our solution includes market research, data analytics, online research, and content management.
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Fast track your business operations today

Schedule a free KPO consultation.

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