Connect every touchpoint to create a seamless customer journey


At Virtusa, we build digital solutions, combined with Salesforce’s industry-leading CRM platform, to help businesses engage with their customers more effectively. 

Virtusa as a Salesforce partner accelerates business outcomes through our focus on digital transformation, best-of-breed tools, frameworks, and world-class consulting and implementation expertise across the Salesforce spectrum.

With an increasing range of touchpoints to cater to customers, the need for businesses to provide consistent customer experience has increased. But doing so comes with battling a lot of challenges, such as:

  • Lack of standard business processes across business lines and channels
  • Lack of 360-degree view to understand customers’ overall journey
  • High average handling time
  • High operations cost
  • Incomplete customer information

Virtusa, a Salesforce Summit partner, has built a strong foundation of successfully delivering complex, large-scale customer relationship management (CRM) transformation programs. With our Salesforce product expertise, a globally distributed pool of certified experts, and high customer satisfaction scores, we cover the entire spectrum from cloud transformation strategy to solution implementation and support. Our deep domain expertise, world-class Salesforce solution accelerators and frameworks, and a proven agile delivery approach help clients achieve fast, cost-effective development with a significantly higher return on investment (ROI). 

Drive customer-centricity

Let your success intersect with your customer’s satisfaction

At Virtusa, we understand how offering faster processing while significantly curtailing manual handling can make a difference for your business. Our expertise in building digital solutions, combined with Salesforce’s industry-leading CRM platform, creates innovative solutions that help companies engage with their customers more effectively. 

Leverage the power of Salesforce to increase your agent’s efficiency by enabling automated document uploads and more auto-filled fields. Our winning partnership with Salesforce helps clients combat challenges while transforming their businesses through digital technology to deliver superior customer experiences and drive business growth.

Our differentiators, such as standard re-usable components, help businesses like yours to reduce time to market when onboarding new lines of businesses (LOBs) while offering superior user experience and increased productivity.

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Find out what Virtusa can do for you

Speak to an expert, request an assesment, demo our solutions.