solution

Increase revenue with faster time-to-market through Salesforce Industries

Augment your Lightning platform to do more

Experience accelerated and robust implementation with Virtusa. We customize Salesforce Industries by streamlining processes and unlocking growth opportunities through re-engineering customer experiences. 

As customer demands evolve, we provide tailored solutions to drive your success. Harness the power of CRM, analytics, and AI to make data-driven decisions, optimize business operations, and personalize customer interactions. 

From increased patient engagement in healthcare to enhanced customer satisfaction and operational excellence in banking and finance, explore the possibilities of innovation with Salesforce Industries. 

Key features
  • Salesforce Flex cards delivering specific UX
  • Omniscript delivering seamless business processes
  • DataRaptor providing integrations through configurations 
  • Process library offering 700+ pre-built industry processes
  • Data models catering industry-specific 
Salesforce Industries Features & Benefits

Key benefits

 

40% faster time-to-market

15% reduced technology operational cost

90% reduced MTTR

25% increased speed to implement revenue recognition

Success story

A British satellite television platform transformed its customer experience with Salesforce while saving $2M annually in software upgrades

The client wanted to improve its efficiency across the contact center and web channels while reducing its service cost. The client also wanted to grow its revenue by enhancing its targeted promotions to capture sales. By collaborating with Salesforce, the client achieved its targets by reducing its average call handling time by 20%, decreasing its IT costs by 20%.

Success story

Salesforce optimized a Canadian national telecommunications B2B value chain to gain 90% faster contract registration

To enhance its business value chain, collaborating with Salesforce enabled clients to get a holistic customer view while improving agent and customer experience. This collaboration also helped the client enhance its sales productivity. As a result, the client realized 54% faster quoting and ordering.

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