As customer interactions and demands increase, organizations are pushed to serve complex customer requests promptly with empathy. As a result, employees spend most of their time handling high call volumes, leading to operational inefficiencies, escalated cost figures, low CSAT, and a shorter customer lifecycle.
Virtusa’s integrated CAI architecture provides automated response facilities to help deliver personalized information across channels and gather insightful data. Create personalized and intelligent omnichannel experiences using real-time data with CAI across products, services, and industries.
Clients choose Virtusa to improve their costs, efficiency, and CSAT. Some benefits delivered: