Are you leading or merely managing your response? Agents struggle to keep up with increased call center demand causing them to focus on just managing their customer service response. Companies experiencing this are suffering agent productivity loss of approximately 15%, resulting in wasting roughly $1.5M in budget per 100 agents a year.
In this digital era, customer expectations continue to grow; businesses must know them personally and anticipate their needs. When expectations fall short, customer turnover increases.
What if technology could enable contact centers to go from merely managing service responses to leading them? With the power of AI, it can. Contact centers can transform customer service by creating a single source of truth with data, providing agents with the tools they need to drive a personalized experience, in less time, from anywhere.
Our solution enables communication service providers (CSPs) to use data, create insights-driven operations, and improve the customer and agent experience. Solution features include: