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Industry leaders are looking for alternatives to process automation that use real-time data and decisioning. Using robotic process automation (RPA) alone is not efficient enough as it requires human intervention, which leaves enterprises searching for a way to provide better personalization and improve customer interactions.
Organizations can do this by leveraging hyperautomation when implementing process automation. Hyperautomation uses technologies like intelligent automation (IA), artificial intelligence (AI), business process management (BPM), and robotic process automation (RPA) to optimize and scale decision-making by simplifying processes to improve operational efficiencies.
For innovative process optimization, Pega Process AI combines automation with real-time AI and event processing. It allows the users to move from reactive to proactive by tapping into data streams with natural language processing (NLP) and optimizing every process touchpoint with decision management. Pega Process AI enables organizations to automate smarter, powering billions of real-time decisions with only a few clicks.
In The Forrester Wave™: Digital Process Automation Software, Q4 2021 report[1], Pegasystems was named a leader for its Pega Infinity offering.
Read this whitepaper to gain insights into process automation and learn why Virtusa and Pega Process AI make a winning combination.
[1]Forrester, The Forrester Wave™: Digital Process Automation Software, Q4 2021, Rob Koplowitz, December 14th, 2021