Meet Virtusa at PegaWorld iNspire 2024
Engineering Evergreen Transformations
Booth #20
Jun 09 – 11, 2024
MGM Grand Hotel, Las Vegas
Stop by our booth #20 to meet our team of experts
Virtusa’s 20+ year history began when we built the Pega platform with Pegasystems. Thanks to our extensive understanding of the technology, we are called upon for the most complex and cutting-edge implementation, governance and execution strategy, and engineering challenges. We have collated our learnings and accelerators into Service Transformation, Pega Modernization and Evergreen Infinity, Digital Process Automation, and many industrialized prefabricated solutions.
SPEAKING SESSION 1
Transforming Project Delivery with Pega GenAI Blueprint
June 11, 2024, 1:15PM - 2:00PM PDT | Chairman's Ballroom 361
Speakers
Greg Price
Senior Vice President - Ent. Digital Platforms, Virtusa
Matt Healy
Director, Product Strategy & Marketing, Pegasystems
Hear from development & transformation leaders from one of Pega's marquee partner organizations about how they've started to leverage Blueprint to change the way they plan, design, and deliver new automation projects for their clients.
SPEAKING SESSION 2
Elevance Health & Virtusa Transform the Future of Healthcare Customer Service through Pega Voice AI
June 10, 2024, 3:15PM - 4:00PM PDT | Chairman's Ballroom 357
Speakers
Vijaya Krishna Pallapati
Vice President - Technology,
Virtusa
Sameer Menon
Vice President, Client Services - Healthcare,
Virtusa
Elevance Health set out to dramatically improve the work environment and job satisfaction of customer service representatives. Instead, the company was able to revolutionize customer service with Voice AI. Hear the story of how Elevance and Virtusa partnered to use Pega Voice AI as a game changer for the healthcare industry, providing unparalleled benefits to customers and agents alike.
SPEAKING SESSION 3
Virtusa Enables Healthfirst to Onboard and Manage Providers More Efficiently
June 10, 2024, 2:15PM - 3:00PM PDT | Chairman's Ballroom 357
Speakers
Alok Mandal
VP - HLS Consulting Head, Virtusa
Prashant Bhide
VP - Client Services, Virtusa
Sri Ramesh Eevani
AVP, Provider IT Leader, Healthfirst
A not-for-profit Health Insurer wanted to improve care provider score and streamline provider onboarding process. Their old process was manual with fragmented systems that didn't provide enough visibility on the provider onboarding status, ultimately causing claims processing delays. Virtusa partnered with this Insurer to build a Unified Provider 360 view using PEGA constellation and establishing a single source of truth of provider data. Together, we built highly intuitive and rule-based platform that enabled the client to improve data accuracy and care provider score.
Our Offerings
Ensure business agility, productivity, and improved engagement with Pega Evergreen services
- Rejuvenate and update your Pega platform
- Position your business for upgrades and future capabilities
- Improve your time to market and reduce cost to maintain your Pega applications suite
- Meet CFR validation requirements
Virtusa, with more than 2000 implementations, is Pega’s modernization partner of choice. And with our Triple R (Recon, Refactor, and Replatform) approach, we enable organizations to modernize Pega applications into a broader, cloud-first micro-services-based architecture to experience business agility and higher productivity.
No matter where you are in your Pega modernization journey, our 20 years of partnership with Pega and demonstrable digital transformation techniques can help future-proof your investments.
Providing the client the right offer at the right time.
Our platform provides you with genuine frictionless client engagement to maximize revenue opportunity, operational savings, and extension of the client relationship.
Virtusa views the business process as an asset to be curated under operational excellence, sustainability, and competitive differentiation.
Our Digital Process Automation (DPA) expertise provides a strengthened perspective on process discovery, re-engineering, digitization, orchestration, automation, and process AI.
Our approach relies heavily on a mature consulting paradigm that ensures sound automation decision-making and aligning priorities, the right tools and platforms are used, delivery is predictable, and assets are scalable, durable, and supportable.
We have deep experience in DPA and advanced engineering competency leveraging differentiating discipline and prefabricated digital automation assets.
Ensure and accelerate service transformation by partnering with Virtusa’s deep experience and advanced engineering competency and leverage differentiating discipline and prefabricated service resolution assets.
- A single pane of glass where relevant data is spring-loaded to guide contextually aware interactions and make every agent as good as your very best
- Accelerated and transparent service resolution captured in service channels to back-office resolution
- Deflection Channel Enablement to reduce operational costs and improve the customer and agent experience.
- Proactive and preemptive customer service, enabled by leveraged third-party data and artificial intelligence - detecting, engaging, and delivering service events before the customer initiates outreach.
Join Virtusa for comfort food, drinks, and southern hospitality at our exclusive PegaWorld iNspire cocktail reception. This event is designed to provide attendees with an opportunity to connect, exchange ideas, and build valuable professional relationships.
When: Tuesday, June 11th, 2024 – 7 pm (PST)
Where: Nellie’s Southern Kitchen at MGM Grand Las Vegas
Industrialized Solutions Showcase
View our Pega solution demos