C-suites must align the whole organization behind customer and employee experience
Virtusa partnered with HFS, a global business research consultancy firm, to organize a roundtable webinar on customer experience (CX) transformation. Twenty senior executives discussed the changing nature of customer service and the accelerated digital transformation challenges brought on by the pandemic.
HFS compiled a research report based on the discussion that outlines:
To learn more key findings from the Service Transformation: Putting the customer at the center of your business roundtable, please download a copy of the report below.
*HFS Research Report: Break down silos to supercharge EX and CX in tandem
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Gain valuable insights from the HFS roundtable to learn how your organization
can break down silos to align CX and EX.