As large number of consumers continue to experience unemployment and financial hardship, many organizations are now facing a debt collection crisis. While some could choose to shrug this situation off as a one-time occurrence, they also have the option to recognize this as a crisis management opportunity that bolsters their collections strategy to reduce cost and increase efficiency over the long term.
Virtusa’s vCollect solution is an AI and data-driven customer collection experience that helps collections service personnel provide a complete contact and treatment strategy. vCollect leverages data from traditional and digital sources to generate and execute next-best-actions that are centered around what actions a specific customer can take in any collections scenario. Instead of a one-size-fits-all approach, this Pega-based solution promotes a personalized customer experience that takes overriding factors into account, predicts the best time to contact customers, and deploys interactive voice response chatbots that can deliver payment reminders and fulfill payments.
