Banks' customer service operations are expensive. When chatbots have low containment rates, your live agents still have large call volumes to deal with, and your customers experience long wait and handling times. Without the proper automation between chatbots and agents, you can't improve efficiency, and your operational costs will remain high.
Virtusa’s Effective Virtual Agents solution will help to improve your ineffective chatbots, based on the budget and timeline that work for your business. Our team has tool agnostic solution competency experience across all major chatbot and conversational AI platforms (Kore.ai, Nuance, Dialog Flow, Amazon Connect), strong AI competency and a proven process for AI governance, Chatbot QA, CICD, and change management, and extensive experience in building banking domain-specific chatbot and conversational AI solutions.
By using conversational AI effectively, banks can: