Virtusa iComms

The Intelligent Communications Marketplace

Virtusa iComms marketplace offers an ecosystem for Communication Service Providers (CSPs), technology partners, and industry forums to innovate faster and harvest unique solutions leveraging Virtusa IP.

The marketplace enables businesses with the agility to quickly adapt to changing customer demands and business priorities. It provides CSPs with tools, accelerators, and resources to build and launch new services, helping them capitalize on emerging trends and to grow new revenue streams.

By fostering innovation at scale and greater collaboration with leading technology vendors, Virtusa iComms helps CSPs to power growth and deliver beyond their customer’s expectations. It is backed by Virtusa’s Digital Transformation Studio (DTS), a delivery execution model, which balances the need to innovate and control costs.

Virtusa iComms Architecture

Virtusa iComms Marketplace
BUSINESS SOLUTION
Customer-centric Solutions
Network-centric Solutions
Open APIs
TECHNOLOGY BLOCKS

AI
Playground

Experience
Builder

Data
Genie

Code
Wallet

API
Academy

Knowledge Exchange

COLLABORATION
Partner Solutions
METHODOLOGY
Digital Transformation Studio (DTS)
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Explore the Virtusa iComms Marketplace

Solutions

We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it’s the next-gen contact center, interactive digital wall, or network decisioning, we’re investing, experimenting, tinkering, and hardening the technology that sets the pace in an ever-changing world.

Customer-centric Solutions

CSPs are looking at connected experience across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time-to-market. Our solutions present a great opportunity for CSPs to reimagine the future of communication beyond connectivity.

Digital Self Care

Empower customers to self-install, test, diagnose and resolve issues with our AR and AI-powered chatbot integrated with APIs

Subscriber 360+

Improve engagement with a dynamic, unified view of subscriber profile with micro-segmentation, providing predictions and recommendations on customer ARPU, CLV, churn, NPS, and customer satisfaction index

Interactive Retail

Improve buyer journeys using an AI-driven conversational digital wall with facial recognition, lift and learn, and product simulation features

Billing Automation

Ensure efficient billing by integrating multiple billing systems, automating reconciliations, and providing an interactive and visually (video) enhanced experience

Location-based Marketing

Drive customer loyalty by providing contextual, real-time, targeted offers across brands and campaigns using a cloud-based CSP platform that integrates with multiple retail brands

Digital Marketplace

Access the best of solutions pre-integrated with digital providers, and adjacent marketplace players for single identity, product bundles, and offers

Next-Gen Contact Center

Offer superior customer service with insights-driven operations and smart business widgets with our cognitive compute-based contact center solution

Digital Experience Layer

Enable consistent omnichannel experience and seamless handoffs across customer touchpoints using our unified platform with standard microservice APIs

Intelligent Business Process Automation

Automate 60+ processes across the contact center, billing, network rollout, network operations, service, and order fulfillment operations

Network-centric Solutions

Networks are rapidly evolving to be dynamic; customers now expect the global network to deliver where and when they need it. We’re empowering CSPs to increase network agility and OSS automation by adopting cloud-based network virtualization.

Cognitive Network Decisioning

Enhance network intelligence and achieve a single view of the network to drive auto decisioning through an overlay platform integrated with multiple network management systems

Smart Field Force Management

Help field technicians identify main fault location, recommend next steps, and analyze impact with an AR and AI-powered remote test and diagnostic capability

Small Cell (5G) Orchestration

Automate network commissioning, provisioning, and assurance, enabling dynamic optimization of the network using an intent-based network operations solution with business KPIs

Unified Network Inventory

Manage physical and logical network resources, enable network automation through NetSecOps using a cloud-based single inventory solution built on the graph database

Network-as-a-Service

Achieve on-demand network provisioning on the cloud to establish global connectivity and security services at scale with our open API-based platform

Network P&B Automation

Automate your network plan/build for successful and predictable nationwide and global rollouts with an  AI-driven platform offering real-time insights around network and operational efficiencies

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