Why do clients choose Virtusa?
Expertise and support for every stage of modernization.
Being recognized as a leader in AI-led managed services (AMS) offerings by ISG, our clients enjoy higher cost savings faster by leveraging our best-in-class delivery framework, innovation in operations, exclusive automation tools, and key partnerships2. Our design thinking-led and tool-agnostic approach empowers us to innovate and optimize IT operations, leveraging the offerings, functionality, and partners our clients need.
To meet the expectations of improved productivity and better business relations, it’s time to transform the way you work. Using our proposed service level indicators (SLIs) and service level objectives (SLOs) as experience level agreements (XLAs), we can align your operations with your business like never before.
With managed services, you can create and implement a modernization roadmap to enjoy:
- Up to 30% reduction in IT operations costs by the third year
- Productivity gains
- Reduced TCO
- Predictable and secured operations
Frequently Asked Questions
Managed services leverages a robust AIOps framework, backed by a digital transformation-led approach, to streamline operations. Addressing challenges such as isolated data and manual tasks helps organizations optimize IT spending, ensure compliance, and achieve a reduction of up to 30% in IT operations costs by the third year.
The service focuses on two main areas to generate next-level business outcomes:
- Cloud managed services: Optimizing cloud spending while maintaining security and compliance.
- Application managed services: Improving application performance and modernization to reduce total cost of ownership (TCO) and boost customer satisfaction.
We utilize a strong partner network and a tool-agnostic approach to drive innovation in IT operations. While we work with a broad ecosystem, our framework integrates seamlessly with major technology providers (such as AWS, Microsoft, and Google Cloud) to deliver the specific offerings and functionality clients need.
Virtusa Helio powers the "intelligence" in our managed services by deploying Generative AI and AIOps capabilities. It enables predictive maintenance, automated incident resolution, and continuous optimization of IT environments. This ensures that operations are not just "managed" but are actively evolving through AI-driven insights and automation.
A large global bank automated 85% of its manual processes using our centralized command center operations. This initiative, powered by our AIMS platform, reduced their headcount requirement from 462 to 302 while more than doubling their baseline support volume, resulting in a substantial TCO reduction and improved governance.
1. Gartner, Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Gregg Siegfried, May 30, 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
2. ISG, ISG Provider LensTM, News, Next-Gen ADM Services Enable All Levels of Transformation, Source: Information Services Group, Inc. February, 2, 2023
ISG Provider Lens is a registered trademark and quadrant research series that provides service evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team.