From application monitoring and incident management to application performance optimization and continuous improvement, organizations need help maintaining a seamless and responsive IT environment. This leads to operational inefficiencies, higher maintenance costs, and missed opportunities for innovation.
By partnering with Virtusa, businesses can streamline their application management processes, reduce operational costs, enhance system performance, and focus their internal resources on driving innovation and strategic initiatives.
We provide various models, from single-location to worldwide, and 9–5 to 24x7 support, thanks to our extensive managed services experience.
By choosing Virtusa, you can see instant productivity advantages from day one: lower TCO and secure operations. We adopt a comprehensive strategy, utilizing shift-left, shift-right, and AIOps models to optimize the value chain from infrastructure to business goals.
To overcome the challenges associated with application management, we recommend organizations embrace Application Managed Services as a strategic solution. By adopting a strategic roadmap that suits the business objectives and gauging maturity through measurable outcomes, organizations can reduce their operations expenditure for system maintenance while providing enhanced customer experience, resulting in better retention rates.
Application managed services offer a comprehensive approach to address the various organizational challenges via Virtusa’s proven managed services model that reduced TCO by 50% across our tier-1 clients. We provide transparency and visibility into their IT operations. And help align IT operations to customer experience. Optimize operation system to reduce customer complaints as well as manual effort. And direct those savings towards transformation.
To achieve the above, Virtusa offers an Application Support Maturity model that helps you go from Lights-on to Predictive operations through different support levels involving the following steps.
Operations optimization takes you from Lights-on to Predictive operations while removing operational toil. Key levers to achieve this:
We support more than 200 global leading brands by providing solutions that help companies work smarter at a lower cost across the full spectrum of their operations.
A leading US-based insurance company, Unum, partnered with Virtusa to replace its legacy, on-premises contact center application with an omnichannel AWS cloud solution based on Amazon Connect.
Learn how Virtusa helped ALM to reduce manual efforts and infrastructure spending with vDaaS