From application monitoring and incident management to application performance optimization and continuous improvement, organizations need help maintaining a seamless and responsive IT environment. This leads to operational inefficiencies, higher maintenance costs, and missed opportunities for innovation.
- Lack of predictable and secure operations (focus on security within operations, issues with geo-specific regulations)
- Struggle to meet high customer demands (quicker and faster change deployment and feature delivery)
- Reduce lights-on budget and invest in transformation
- Inefficient and distributed operations
- Operational misalignment to business expectations
- Aging infrastructure and traditional/monolithic applications lead to maintenance difficulties and a lack of predictability.
By partnering with Virtusa, businesses can streamline their application management processes, reduce operational costs, enhance system performance, and focus their internal resources on driving innovation and strategic initiatives.
We provide various models, from single-location to worldwide, and 9–5 to 24x7 support, thanks to our extensive managed services experience.
By choosing Virtusa, you can see instant productivity advantages from day one: lower TCO and secure operations. We adopt a comprehensive strategy, utilizing shift-left, shift-right, and AIOps models to optimize the value chain from infrastructure to business goals.
To overcome the challenges associated with application management, we recommend organizations embrace Application Managed Services as a strategic solution. By adopting a strategic roadmap that suits the business objectives and gauging maturity through measurable outcomes, organizations can reduce their operations expenditure for system maintenance while providing enhanced customer experience, resulting in better retention rates.
Application managed services offer a comprehensive approach to address the various organizational challenges via Virtusa’s proven managed services model that reduced TCO by 50% across our tier-1 clients. We provide transparency and visibility into their IT operations. And help align IT operations to customer experience. Optimize operation system to reduce customer complaints as well as manual effort. And direct those savings towards transformation.
To achieve the above, Virtusa offers an Application Support Maturity model that helps you go from Lights-on to Predictive operations through different support levels involving the following steps.
- Lights-on: Basic lights-on activities with fail-fast yet reactive mechanisms to diagnose and resolve reported faults in systems.
- Proactive: Deploy supervised AI models to detect failures and notify analysts proactively.
- Pre-emptive: Auto remediation and auto-diagnostics for imminent faults.
- Predictive: Data-driven domain & system intelligence to predict outcomes.
Operations optimization takes you from Lights-on to Predictive operations while removing operational toil. Key levers to achieve this:
EEMS (engineering excellence in managed services) framework
ERASe
Shift-left and shift-right
XLAs
Our expertise lies at the intersection of how business operates and what clients need for a secure future.
We support more than 200 global leading brands by providing solutions that help companies work smarter at a lower cost across the full spectrum of their operations.