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In these unprecedented times many of our banking clients are experiencing an increased demand from their customers for financial assistance services. Banks are inundated with calls from customers seeking emergency loans, payment deferrals, mortgage holidays and more. Dealing with a large number of queries and requests puts enormous pressure on banking systems which might undermine the customer experience.
At Virtusa, we have created a white paper where we explain how banks can use technology to automate common customer requests, taking pressure off the front-line staff, while simultaneously creating a virtual contact center which home-working staff can use to deliver world-class customer service. All in just under 30 days.