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Webinar

Reimagine customer experience in a post-COVID-19 world

By accelerating digital transformation in insurance

View webinar
  1. Home
  2. Perspectives
Content & Customer Experience Insurance
Published: February 4, 2021
Reimagine customer experience in a post-COVID-19 world

The insurance industry is going through a flux with agents retiring, a millennial workforce taking over, and customer demographics changing rapidly. The business model ‘as is’ is no longer competitive or efficient. The shift towards digital and automation is indispensable. A remote workforce, millennial migration towards non-insurance careers, declining customer loyalties, and the rising demand for instant services are some of the key trends driving digital transformation in the insurance industry.

In this fireside chat with industry leaders, find out the best practices for managing change and meeting customer expectations in a world altered by the pandemic.

Learn from the experts as they discuss:

  • Current demographics, expectations, and demands triggering the transformation
  • Comparison of the transformation journey with other industries
  • SWOT analysis based on customer and workforce demands
  • Touchless and accelerated underwriting, a game-changer for life insurance
  • Hyper-automation and connected experiences in healthcare
  • Technologies and trends that missed the spotlight
  • Evolving product offerings, work-life balance, and culture
View webinar

Speakers

Kris Canekeratne

Kris Canekeratne

Chairman and Chief Executive Officer,
Virtusa

Dave Castellani

Dave Castellani

Senior Vice President and Business Information Officer,
New York Life

Mark L Boxer

Mark L Boxer

Former CIO

Please fill out this form to access the recording

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  2. Last Name
  3. Job Title
  4. Organization
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  6. Phone
  7. View Webinar
Related content
  • Services

    Consulting & Design

    • User Experience & Interface Design
    • Business Consulting
    • IT Strategy & Infrastructure
    • Accelerated Solution Design
    • Operational Process Design
    • Org Change Management

    Digital Engineering

    • AI & Machine Learning
    • Analytics, Insights, Data
    • Application Platform Engineering
    • Content & Customer Experience
    • Digital Process Automation
    • Enterprise Applications
    • Industrial IoT
    • xLabs: Innovation Hub

    Cloud Transformation

    • Cloud Native Engineering
    • Cloud Migration Services
    • Cloud Operate
    • Cloud SaaS
    • Cloud Data & Analytics
    • Cloud Security

    Managed Services

    • Application Support & Management
    • Infrastructure Management Services
    • Intelligent Engineering Automation
    • Knowledge Process Outsourcing
  • Industries

    • Banking & Financial Services
    • Communications
    • Healthcare
    • Life Sciences
    • Information Services
    • Insurance
    • Independent Software Vendors
    • Manufacturing
    • Media & Entertainment
    • Transportation & Logistics
    • Travel & Hospitality

    Virtusa named as a visionary in the 2020 Gartner Magic Quadrant

    for IT Services for Communication Service Providers, Worldwide

    Learn More
  • About us

    Who we are

    • About Virtusa
    • Leadership
    • Corporate citizenship
    • Awards
    • Investor information

    Office Locations

    • Americas
    • APAC
    • EMEA

    Our Approach

    • Digital Transformation Studio
    • Transformation Accelerators

    Our Partnerships

    • Adobe
    • AWS
    • Azure
    • Google
    • Pega
    • Salesforce
    • View all partners

    Newsroom

    • Press releases
    • Events
    • Media coverage
    • Video hub

    Our Perspectives

    • Articles
    • Tech Talks
    • White papers
    • Webinars
    • More perspectives

    Virtusa named leader in Pega Services

    PEAK Matrix® Assessment 2021 by Everest Group

    Read report
  • Careers
  • Contact us Contact us
  • Popular Searches
    • What are your healthcare solutions?
    • COVID response
    • Success Stories
    • Where are your office locations?
    • Careers

    Useful links

    • Contact us
    • Careers
    • Investors
    • News & Events

    Crisis Management Services

    The services and expertise you need,now more than ever.

    Learn More
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