Perspectives

Reintroducing the ‘Care’ in Healthcare

Raj Rajgopal, Ruchin Kansal, Murtuza Mukadam, Rajbeer Kaur

Healthcare is ripe for disruption. Customers, frustrated with the escalating cost of healthcare and the disjointed experience across the healthcare ecosystem (doctors, hospital systems, rehab facilities, pharmacies, and drug companies), are ready. In this paper, we explore the art of the possible. We will provide a view of a superior healthcare experience using today’s technology that creates the baseline for what could be possible with tomorrow’s innovations. Delivering this experience requires transformation in three areas:

  1. Digitizing healthcare players and stitching them together into a connected ecosystem
  2. Integrating emerging technologies such as connected devices, data analytics, and artificial intelligence into the above connected ecosystem
  3. Providing customers with ownership of their healthcare data and empowering them to manage their own health
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