According to Forrester's Q1 2020 Digital Process Automation COVID-19 Survey, 62% responded that their strategy and goals for process automation had changed as a result of broken processes or economic circumstances due to COVID-19.*
We’ve all experienced the recent acceleration of business operations and business interactions into a new digital world. This rapid shift has made it clear that a comprehensive approach to digital process automation (DPA) is critical for organizations to consistently adapt with speed and agility or be left behind.
How has your organization prioritized its business transformation, particularly when it comes to maximizing returns on technology investments? How can you remove friction in your digital operations and design better user experiences?
Watch this fireside chat with Nagaraju Vellala, Staff Vice President, Anthem, Inc.; Gaj Sasson, Head of Shared Client, Tax, and Regulatory Technology, BNY Mellon; Rob Koplowitz, Vice President & Principal Analyst, Forrester Research; and Tim Beachus, Vice President, Cloud Services, Digital Process Automation & AI, Virtusa.
We discuss:
- How to implement a comprehensive DPA strategy that aligns with organizational goals
- Best practices for adoption and use of these tools across all relevant stakeholders
- How to foster a citizen developer community that boosts productivity, employee engagement, and enterprise-wide adoption of new technologies
*The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020