segment

Cruise Tourism and Hospitality

Providing innovative technology solutions through a unified IT platform

Despite its popularity, cruise tourism faces a number challenges in attracting new customers and retaining old ones. Cruise tourism firms can increase demand by offering more personalized and luxurious guest rooms, more on-board experiences, and offshore excursions. However, adding these elements does increase cost and pose a threat to the goal of increasing the bottom line. Cruise tourism firms need to invest in long-term solutions that are built for change in order to keep costs low and grow their customer base.

With deep technology innovation expertise, Virtusa offers end-to-end solutions such as unified IT and BPM solutions. We have also partnered with leading technology companies to create customer-centric platforms and seamless digital customer experiences.

At Virtusa, we have over two decades of experience helping the cruise tourism industry by enhancing end-customer experience, improving top-line revenue, and optimizing operational expenditures by leveraging new, innovative technologies.

 
Accelerating product innovation by leveraging our engineering heritage to drive digital transformation
  • Guest Experience
    Virtusa’s agile solution enables superior guest experience through automation and digitization. We support end-to-end processes that will take your brand to the next level. Our software solutions can empower your team members to provide a 5-star guest experience.
  • Customer Loyalty and Rewards
    Virtusa’s customer loyalty and rewards solution helps hospitality organizations with a dedicated focus on acquiring new customers and increasing market share as compared to the competition. ROI is the core metric for justifying digital marketing spend. Our loyalty and rewards solution helps enterprises ensure that customers are engaging with their brand and creating a vehicle to communicate while at the same time returning time and again, which is critical to future growth.  
  • Travel System Modernization Solutions
    Virtusa’s travel system modernization solutions help transform your organization digitally. Rolling out new business models requires agile core processing systems and a robust platform to enable new product innovation. Virtusa partners with global organizations to re-imagine large inflexible systems, introduce new technology and operations to reduce inefficiencies and leakage, and improve compliance. We optimize and standardize processes and modernize applications to improve the overall experience between customers and staff. 
  • Digital Strategy & Transformation
    Virtusa’s digital strategy and transformation expertise offers the consulting and technology solutions you need to dramatically improve the guest journey from research to arrival to loyal return. We create intuitive solutions that empower customers, brands and their service representatives to interact seamlessly across channels and devices.
  • Analytics & Data Management
    Virtusa’s analytics and data management solution helps dramatically improve analytics by integrating your data to drive new understanding and develop deeper insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work for you. Whether it is addressing data lineage and data strategy, big data and analytics, business intelligence, data governance or building your data lake, Virtusa will be your trusted and ideal partner. We have engineered many data management solutions in the industry with expertise across all of the leading and open-source tools.
Accelerating product innovation by leveraging our engineering heritage to drive digital transformation

We empower Cruise Tourism and Hospitality businesses to deliver seamless customer experiences

By leveraging new/emerging technologies, we help Cruise Tourism and Hospitality companies build the right technology strategy, differentiated offerings, and competitive advantage

success story

Data Management Solution for a Seamless Customer Experience

See how Virtusa helped this British leisure travel group implement a data management solution to provide their customers with a seamless user experience.
Learn more
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