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Accelerating product innovation and digital transformation in the hospitality and leisure domain
- Guest Experience
Our agile solution enables superior guest experience through automation and digitization. We support end-to-end processes that will take your brand to the next level. With information and access at their fingertips, guests are expecting a consistent experience during research, booking, arrival, and throughout their stay. Brands that are reactive no longer appeal to the demands of millennial travelers. Our software solutions can empower your team members to provide a 5-star guest experience. - Customer Loyalty and Rewards
Our customer loyalty and rewards solution helps hospitality organizations acquire new customers and increase market share. ROI is the core metric for justifying digital marketing spend. Our loyalty and rewards solution helps enterprises ensure that customers are engaging with the brand and returning, which is critical to future growth and ROI. Within hospitality, segment disruptors like AirBNB and Third Party Intermediaries (TPIs) such as Expedia, Priceline, and Booking.com are continually challenging brands to engage and retain their guests. - Travel System Modernization Solutions
Our travel system modernization solutions help transform your organization digitally. Rolling out new business models requires agile core processing systems and a robust platform to enable new product innovation. We partner with global organizations to re-imagine large inflexible systems by introducing new technology and operations to reduce inefficiencies, leakages, and improves compliance. We optimize, standardize, and modernize processes and applications to improve the overall experience between customers and staff. We are a market leader offering repeatable framework and business capability models in areas such as:- Web and mobile sites
- PMS and POS systems
- Central reservations and booking engine integrations
- Analytics, and optimization
- Our business transformation consultants understand the technologies and capabilities of the solution providers serving the industry and deploy the disruptive thinking required to help you achieve your innovation objectives
- Digital Strategy and Transformation
Our digital strategy and transformation expertise offers consulting and technology solutions you need to dramatically improve your guests’ journey from research to arrival to loyal return. We create intuitive solutions that empower customers, brands, and their service representatives to interact seamlessly across channels and devices. We have partnered with leaders such as Adobe and Salesforce.com to create customer-centric, SaaS platforms that aim to deliver seamless digital experiences. Our digital transformation solutions include:- Millennial and digital strategy (leveraging our digital lab)
- Customer experience
- Mobile and social listening
- Gamification
- Digital marketing and analytics.
- Analytics and Data Management
Our analytics and data management solution helps dramatically improve analytics by integrating your data to drive new understandings and develop deep insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work for you. Whether it is addressing data lineage and data strategy, big data and analytics, business intelligence, data governance, or building your data lake, we will be your trusted partner. We have engineered many data management solutions in the industry with expertise across all the leading and open-source tools.
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