Hotels and resorts

Digital transformation through innovative technology 

The biggest change for the Hotel and Resort industry is its increasing dependence on online distributors, which has led to a greater level of pricing transparency. This digital transformation resulted in a massive rise in customer base, but has given customers more bargaining power. For players in the industry, this means finding new ways to be competitive to increase or maintain customer retention and revenue.

Our reliable industry knowledge gives you the consulting and technology expertise, along with the innovative solutions, you need to empower customers across channels and achieve your organizational objectives. We have over two decades of experience helping the Travel and Hospitality industry globally by enhancing the overall customer experience, improving top-line revenue, and optimizing operational expenditures by leveraging new and innovative technologies for the hotel and resort industry.

Accelerating product innovation and digital transformation in the hospitality and leisure domain
  • Guest experience
    Our agile solution enables superior guest experience through automation and digitization. We support end-to-end processes that will take your brand to the next level. 

  • Customer loyalty and rewards
    Our customer loyalty and rewards solution helps hospitality organizations acquire new customers and increase market share. ROI is the core metric for justifying digital marketing spend. Our loyalty and rewards solution helps enterprises ensure that customers are engaging with the brand and returning, which is critical to future growth and ROI.  

  • Travel system modernization solutions
    Our travel system modernization solutions help transform your organization digitally. Rolling out new business models requires agile core processing systems and a robust platform to enable new product innovation. We partner with global organizations to re-imagine large inflexible systems by introducing new technology and operations to reduce inefficiencies, leakages, and improves compliance. We optimize, standardize, and modernize processes and applications to improve the overall experience between customers and staff.  
  • Digital strategy and transformation
    Our digital strategy and transformation expertise offers consulting and technology solutions you need to dramatically improve your guests’ journey from research to arrival to loyal return.  We create intuitive solutions that empower customers, brands, and their service representatives to interact seamlessly across channels and devices. We have partnered with leaders such as Adobe and to create customer-centric, SaaS platforms that aim to deliver seamless digital experiences. 

  • Analytics and data management
    Our analytics and data management solution helps dramatically improve analytics by integrating your data to drive new understandings and develop deep insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work for you. 
Hospitality Technology Solutions


We help tap the opportunity to reimagine the future beyond connectivity with connected experiences across customer touchpoints and services, digitalized operations, and business models to drive exponential growth and time to market.

Where global leaders turn for travel and hospitality business transformation

Working with organizations to help them modernize core systems, transform business, and disrupt their markets with game-changing technologies.


Leveraging genAI in SRE

Misnad Haque & Inderjeet Singh Aidhi

Find out what Virtusa can do for you

Speak to an expert, request an assesment, demo our solutions.