First was the implementation of Pega Customer Service to help dynamically guide each service interaction, automatically adapt service delivery, and enable rapid response based on applicant data. The second was implementing Pega Customer Decision Hub to help determine next-best-action and optimize customer interaction, increase profitability, and customer satisfaction.
Key highlights of the solution included:
An intuitive workflow that prompted the agents to ask the right questions depending on applicant responses
The ability to learn from each customer interaction and refine predictions to enhance policy propositions continually
Adaptive analytics and next-best-action to understand customer behavior and predict the likelihood of the individual to buy a specific policy
Improving the data collection integrity with enhanced logic
Virtusa’s Underwriter Workbench solution capitalizes on advanced technologies such as AI and analytics to improve straight through processing, and reduce time to market for new products.
Virtusa continues to be a proven DPA market leader and specialist and one that is able to drive speed, agility and successful delivery at scale for even the largest global organizations.
Virtusa's predictive claims data and analytics solution offers insurers a platform to plug into their existing data sources and derive business insights using the dashboards and models that slice, dice and simulate the data.
At Virtusa, we have extensive Insurance experience understanding how purposeful and personal digital interactions drive real customer engagement that, in turn, drives profits.
Facing a tough collections landscape, financial institutions can use this crisis as an opportunity to accelerate use of AI and analytics tools to tackle their conundrum
Technology advancements, modeling, and data mining techniques can self-empower banks with newer ways of engaging with their customers to meet their decisioning objectives.
Virtusa's PLM solution can be built upon leading enterprise BPM and SFA platform capabilities. PLM addresses the many challenges Payers face in Prospecting, Contracting, Onboarding, Credentialing, Pricing Configuration and Servicing for Providers.
Recon, Refactor, Replatform (Triple R) methodology helps organizations adopt current technologies using specialized analysis tools backed by a one-of-its kind expertise in Pega's products, and a strong ecosystem of cloud service partners.
We understand the industry challenges and propose an approach for a unified and enhanced experience across the channels.
Virtusa provides intelligent process automation (IPA/RPA) services that deliver efficiencies for our clients across business functions from customer-facing front-office processes, to improving straight through processing, and increasing shared services capacity in focus areas like human resources, legal, finance and accounting.
The insurance industry's reputation of being static and sluggish in response to demand is a thing of the past. Today's customers expect insurers to scale up for calamity claims and at the same time, continue their business as usual.
At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to "Accelerate Business Outcomes". How does an engineering outfit deliver on this promise to accelerate business outcomes?
Here is some food for thought - did you know that the formula for Coca Cola is not patented? Neither is Kentucky Fried Chicken's original recipe. Neither are the algorithms used for the most significant patterns in web searches. The reason? In order to acquire a patent, one must explain a process and disclose it for all to see and challenge.
Maybe you've just moved your first application from on premise to the cloud. Perhaps you have transitioned your first 10 business processes, or first 100, or your whole enterprise now glows with the silver lining of a cloud provider of choice. Whichever stage you are at in your cloud journey, don't be fooled - the risk of being left behind may be greater now than it was when you were happily nestled on your own server, safe in your cozy but expensive, slow to change data center.
Data and big data are a couple of the most topical and hyped terms in today's market. For many individuals / customers, this is a confusing subject, but businesses see this as an opportunity to increase market share and a new revenue stream.
The marketplace for RPA is crowded, but one particular platform innovation addresses the gathering storm to provide for elegant architecture. Pegasystems, having acquired OpenSpan, has gone to great lengths to integrate robotics (now branded as Pega Robotics) into their Digital Process Automation (DPA) platform.