Virtusa’s managed services model, in partnership with AWS, is helping to provide operational transition and ongoing DevOps support for CAI solutions. The solution is comprised of a healthcare provider’s internal virtual assistant that will allow quick scaling for Alzheimer’s support through the automation of routine customer interaction.
The following are the features that are being implemented:
One of the major developments was introducing AI to the system as part of web chat, voice communications, website, and the entire infrastructure. As a result of this development, human intervention has been reduced by leaving little to no scope for errors. One of the major achievements is that more than 50% of the calls are now addressed by AI.
AWS Organizations, AWS Control Tower, AWS SSO, AWS GuardDuty, Security Hub, S3, DynamoDB, CloudFront
AWS Lex, Connect, Lambda, Pinpoint
Chatbot Framework, Integration with voice (Lex/Connect) workflows, Integrate with website