Virtusa conducted a six-week Accelerated Solution Design (ASD) session with all relevant stakeholders. Over 50 user journeys were created for various personas with routine playbacks and touch points to gather feedback. These completely digital customer journeys included functional process mapping, UI/UX design, and user acceptance of deliverables. Virtusa used a mobile-first strategy for easy customer onboarding and management.
Solution Differentiators: gamification, contactless payments, digital onboarding, social media integration, promotions and offers, personalization, crowdfunding and sourcing, budgeting and money management tools, and AI-driven product recommendations.